Handing Branch Operations and team Handling . Driving towards my team KRA. Solving CRM complaints within TAT. We Ensure to reach out to our targets in terms of CASA and TPP for monthly as well as YTD. Team Motivation and Management.

• Verification and accepting of customer requests and processing of the same / forwarded to the respective units• Authorizing of override transactions including AAA• Handling of mails / couriers• Attending all customer queries and resolution of the same• Internal information / communication with COPS / other units regarding customer complaints & requests• Maintenance of undelivered items and ensuring the delivery of the same to respective customers• Accepting requests for TD issuance, renewal, closure including deposit loans• Handling TD related queries, follow up with customers.• Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring the processing of the same as per time lines.• Attending to any other customer’s queriesAudit and Compliance:• Verification of PALMS• Verification of UTJs of CCA• Acting as Joint custodian• Adhering to KYC norms• Obtaining of Form 60 (PAN / Form 60 needed for account opening), Form 15G, 15H etc. and forwarding to COPS.• Handling, tallying of security items (day to day basis).Handling Clearing:• Updating of inward and outward cheques by CCA’s• Creating batch and sending to clearing• Encoding of cheques• MBC Tallying• Doing Cash Express.Employee Development: • Regular Staff Meets and Sharing / Updating latest Trends / Circulars / Market Knowledge• Motivating for Higher responsibilities & Customer centric Approach

Customer Service:• Verification and accepting of customer requests and processing of the same / forwarded to the respective units• Authorizing of override transactions including AAA• Handling of mails / couriers• Attending all customer queries and resolution of the same• Internal information / communication with COPS / other units regarding customer complaints & requests• Maintenance of undelivered items and ensuring the delivery of the same to respective customers• Accepting requests for TD issuance, renewal, closure including deposit loans• Handling TD related queries, follow up with customers.• Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring the processing of the same as per time lines.• Attending to any other customer’s queriesAudit and Compliance:• Verification of PALMS• Verification of UTJs of CCA• Acting as Joint custodian• Adhering to KYC norms• Obtaining of Form 60 (PAN / Form 60 needed for account opening), Form 15G, 15H etc. and forwarding to COPS.• Handling, tallying of security items (day to day basis).Handling Clearing:• Updating of inward and outward cheques by CCA’s• Creating batch and sending to clearing• Encoding of cheques• MBC Tallying• Doing Cash Express.Employee Development: • Regular Staff Meets and Sharing / Updating latest Trends / Circulars / Market Knowledge• Motivating for Higher responsibilities & Customer centric ApproachProfitability:• Ensuring Zero leakage of income• Cross selling of TTP Achieve Business targets:• Generate leads.• Lessoning with Sales Desk for closures