Pavan Kaur Ubhi Email & Phone Number

Canada

Richmond Hill, On

Provides technical support for all Canadian Staples stores and Home Office users. • Ensures proper maintenance of workstations, printers and peripherals.• Responds to user service requests and expediently resolved trouble tickets to maximize system up-time.• Deploys new workstations and printers, installed OS, applications, drivers and configured network properties. • Maintains and serviced tickets with a tight 4-day SLA, while resolving most within 24 hours. • POS register and MC75 scanner troubleshooting, configuration and deployment. • Provids collaborative support service with 3rd party vendors - Compugen and Xerox.

Mississauga, Ontario

Managerial Lead for the development and maintenance of two clinical support and patient care call centres for Solace Health and Terra Health Network.• Developed, hired and trained a department of 15+ employees from scratch in a year’s time.• Collaborated with stake holders to develop patient care programming that facilitated structured and individualized support. • Key player in acquiring and retaining clientele from 50 patients to almost 2000 at the end of term.• Supervised all call centre technical issues and was the help desk for all agents. • Triaged service requests through email, or via phone calls.• Implemented Bell On-Demand Contact Centre telephony platform. • Resolved avg. of 50 inquiries weekly and consistently met performance benchmarks in a high volume environment.• Extended supervision in-clinic, as needed, handling patient cases and counselling patients one-on-one, as required. • Created department's first system of department manuals, documented policy and method of developing SOPs that align to business objectives.• Educated and conducted outreach to employees, clients and business partners on company goals, medical usage and Health Canada regulations related to medicinal marijuana. • Coached/trained, conducted performance management, fostered high levels of team engagement and developed skills in others.• Participated in vendor selection for technology needs; such as implementing a CRM and EMR.

Mississauga, Ontario

Call centre sales agent providing excellent customer service and information to Bell Mobility customers.• Awards: Most Improved and Most Customer Satisfaction.• Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer.• Developed proficiency with Bell customer database and Salesforce software.• Created clear and concise customer sales recording through the use of MS Excel and MS Notes for reporting.

North York, Ontario

Call centre associate conducting cold calls to fund raise based off of York University Alumni database records. • Articulated exemplary communication in developing positive relations with Alumni through phone conversations.• Demonstrated exceptional ability to learn quickly and self-motivate to take initiative when presented with the award for being most receptive to call coaching and improvement.• Awarded the ability to work with “returning donor accounts” due to excellent performance review.

Toronto, Ontario

Lunch Club Coaches belong to an enthusiastic team that shares an interest in food and healthy living. Proud to roll up your sleeves at schools to serve delicious meals made at the Real Food Kitchen, help enable and inspire healthy eating habits. Tasks include things such as following proper food safety practices according to Toronto Public Health standards; prioritizing tasks and delegating them amongst assistants and volunteers; being attentive to children’s food allergies, intolerances, and dietary restrictions; supervising a line-up while serving food to a large number of kids in a short time.

Honours Bachelor'S Of Arts, Gender, Sexuality And Women'S Studies

Activities and Societies: York Excalibur, Feminist Action, Incendies Magazine, Intramural Women's Water Polo, Rowing.

Certificate, Public Administration And Law

Diploma, Network And System Administration/Administrator