Area Rcu Manager
CurrentI have been fulfilling the role of a Area cart Manager with a focus on fraud prevention in various products, including liabilities, personal loans, home loans, credit cards, and more. Over the years, I have developed a strong understanding of fraud detection techniques and have implemented suitable checks and best practices to mitigate risks effectively.Assisting a team of 40+ samplers in the sampling process, providing regular feedback and training to enhance their ability to identify frauds.Conducting training for the field team from a Fraud, Compliance, and Public Grievance (FCPG) perspective to enhance their knowledge and awareness of fraudulent activities.Scrutinizing KYC documents, bank statements, and property documents before the disbursement of loans to ensure compliance and fraud prevention.Conducting field investigations based on triggers to identify potential frauds in all customer profiles.Making informed decisions on credit card applications, home loans, personal loans, and other liability products to mitigate fraud risks.Conducting investigations and root cause analysis of fraud and dispute cases, providing insights for continuous improvement.Ensuring timely closure of complaints and activities related to the Ministry of Home Affairs (MHA), cybercrime, RBI, and transaction monitoring (TM).Conducting surprise visits to branches to perform cash and gold loan audits, ensuring compliance and detecting any fraudulent activities.Equipping vendors across the region to enhance their fraud prevention capabilities.Managing vendors, including billing and performance monitoring on a monthly basis.Handling escalations and managing stakeholders by conducting detailed reviews of all banking products to ensure compliance and mitigate fraud risks.