Pavan Kumar Bhamidi Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

I am responsible for providing technical assistance and support to customers whoare experiencing technical difficulties in the CRM. My primary duties includetroubleshooting software issues, replicating the issue in sandbox environment andprovide appropriate resolution (escalate it to the development team if needed). Iuse a variety of communication methods.

Hyderabad, Telangana, India

Oversaw training and onboarding process for all newly hired employees.Provide more guidance within the tickets to help guide introubleshooting, replies, next steps, etc Prioritizing issues with theEngineering team. Client interactions to understand developmentrequirements from Support perspective. Interact with ProjectManagers/Clients to obtain technical.

Hyderabad, Telangana, India

Co-ordinate Client calls on a routine basis to maintain a healthyrelationship pre- and post-delivery of services to ascertain long termsuccess. Aligning customer business needs with technology solutions andhelping clients bridge the business gaps using the CRM. Documenting thecomplex application issues to address it with the development team forfuture.

Hyderabad, Telangana, India

Managing a team of 120. Groom, Train & Coach the team. Problem analysis and resolving skills. RCA and mitigation plans.

Hyderabad, Telangana, India

# Leading a team of 250 including Team leads# Process re-engineering# R&R activities to motivate the staff# Making decisions keeping cost cutting in mind# Communicate and coordinate with internal departments# Multi-tasking, prioritize and manage time effectively# Conducting daily briefings to generate healthy environment# Taking care of the concerns raised.