Pavan Kumar Bhamidi Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

I am responsible for providing technical assistance and support to customers whoare experiencing technical difficulties in the CRM. My primary duties includetroubleshooting software issues, replicating the issue in sandbox environment andprovide appropriate resolution (escalate it to the development team if needed). Iuse a variety of communication methods, including phone, email, and chat, toassist customers with their technical issues. In addition to providing technicalsupport to customers, I also work closely with other teams within theorganization to identify and escalate complex technical issues.

Hyderabad, Telangana, India

Oversaw training and onboarding process for all newly hired employees.Provide more guidance within the tickets to help guide introubleshooting, replies, next steps, etc Prioritizing issues with theEngineering team. Client interactions to understand developmentrequirements from Support perspective. Interact with ProjectManagers/Clients to obtain technical details regarding problems or newdevelopment

Hyderabad, Telangana, India

Co-ordinate Client calls on a routine basis to maintain a healthyrelationship pre- and post-delivery of services to ascertain long termsuccess. Aligning customer business needs with technology solutions andhelping clients bridge the business gaps using the CRM. Documenting thecomplex application issues to address it with the development team forfuture enhancements.

Hyderabad, Telangana, India

Managing a team of 120. Groom, Train & Coach the team. Problem analysis and resolving skills. RCA and mitigation plans.

Hyderabad, Telangana, India

# Leading a team of 250 including Team leads# Process re-engineering# R&R activities to motivate the staff# Making decisions keeping cost cutting in mind# Communicate and coordinate with internal departments# Multi-tasking, prioritize and manage time effectively# Conducting daily briefings to generate healthy environment# Taking care of the concerns raised and acting promptly on it# Assisting team in achieving both long term and short team goals# Reviewing the team performance on daily basis to ensure laid SOPs are being adhered# Identifying and assessing the customer issues and working on it to increase customer satisfaction rate# Providing timely feedback to Team leads to make them understand about the process gaps and encountering them# Collecting feedback from Team leads about their team and vice-versa to create a great working culture# Focus on the workflow and giving timely feedback to staff to maintain the service standards high all the times# Training and mentoring the team on customer complaints and delivering the best by keeping available resources in mind # Conducting one on one sessions to understand the employee hurdles in achieving their targets and helping them in coping up