Pavan Kumar D Email & Phone Number

India

- Supervise and maintain the workload and pipeline of the KYC team, driving efficiency and improving productivity and quality- Work closely with AVPs to ensure deliverables is done in accordance with business priority- Act as SME and provide guidance on KYC knowledge to the junior team members in the team and other departments- Build good working relationship with internal stakeholders and ensure excellent customer service delivery- Provide (and reconcile, whenever applicable) accurate and proper MI reporting indicators to management- To perform ad-hoc duties assigned by the AVP- Processed the files in quicker TAT which were on hold for a while due to various road blocks.- Gained trust of the stakeholders in the single go in the path of clearing the above mentioned files.

Bangalore Urban, Karnataka, India

- Performing KYC on the Banks, Funds, Trusts, MNC, LLC, etc. and on the Individual clients.- Performing PEP, Sanction and Negative News screening. Analyze the risk associated and based upon which actions have been taken.- Onboarding the Clients with quick TAT on performing KYC.- Interacting with onshore and offshore client managers to resolve the huddles in the profiles and finalize them with quality products, which adheres to the policies.- Publishing the various reports to Management on the Status, TAT and Turn around for the profiles caught with the issues.- Team management in the absence of Manager.- Concluding the challenging weekly calls with onshore to discuss on the priority clients and the plan of actions to be perform on it.- Nil errors in the quality and production.- Credited with ‘Promising Talent’ & ‘Best performer’ Awards.- Two major process development ideas were presented in the idea central, in which one has been approved and successfully implemented in the system, which is being used in daily basis.

Bengaluru Area, India

- Handling the team of Credit Card Application processors, Tele Callers and Document Executives.- Performing Month on Month reviews- Educating the team on the updates, to extract the qualitative and quantitative product- Timely preparation of reports for the management on the progress of the work.- Client Centricity- Handling the emails and complaints, routed by the management and the complaints team.- Conflict Management- Performing the audit checks at the regular interval to ensure the team and process is adhered to the Bank policies.- Stood fourth in pan India and first in South India out of seven Deputy Manager’s list, in a contest run by the Top management. This was achieved within the 6 months of tenure completion in the Bank.

Bengaluru Area, India

- Performing KYC on the Individual clients on whom the foreclosure notices are issued.- Interacting with onshore and offshore client managers to resolve the huddles in the profiles and finalize them with quality products which adheres to the policies.- Publishing the various reports to Management on the Status, TAT and Turn around for the profiles caught with the issues.- Processing the Clients with quick TAT on performing KYC.- Conducting various reviews & check’s for the internal quality of the team.- Zero Internal / External Error & Proficient in Corporate Action processing.- Received appreciations from onshore attorneys for completion of qualitative tasks with the quick turnarounds.