Pavan Kumar Km Email & Phone Number

Bengaluru, Karnataka, India

Successfully managing multiple portfolios of $35, $12M and $8M comprising of 500+ Global Strategic and non-strategic customers for all the two regions (NA & LATAM Americas)7+ years of SAP ERP/PRD experience with detailed knowledge about the systemSending monthly statement to customers with all account details showing aging buckets with dispute balancesWorking on orders on credit hold – making sure all the orders are reviewed and released on timeAlways comply with global credit & collections policies and making sure all stipulated actions for collections are taken in a timely mannerPrioritization of account follow-ups based on the high dollars and criticality to maximize cash flow and minimizing aging through timely collections via phone & EmailWorking closely with various team across the company internally and/or externally to resolve the disputed cases open in the accountConstantly following up with customer and internal teams to make sure all the debit/credit balances falling above 30+ buckets are closed on timeEscalating issues to stake holders to close the old balancesDealing with issues like Sales tax, pricing, shipments, billing, freight, returns, damages, payment terms & credit issue and working with appropriate teams to resolveUnapplied receipts are applied on time by closely working with customer requesting invoice detailsPerforming quarterly forecast and making sure the cash is received at 99% accuracyAccount level follow-ups are performed on daily to make sure the account is currentUpdating collections notes in CRM daily regarding the collection actions taken on each accountAnalyze customer’s payment behavior and use various leverages for account that has overdue balancesIssuing 10 days demand letter to customer with oldest balances which were not collectable by collections team post constant collections actions and handling the account to the third-party collections.Uploading invoices in the respective customer portals to process for pay

Finance, General

Bachelor Of Commerce - Bcom

Master Of Business Administration - Mba