Professional Summary• Managing an eCommerce support team responsible for end-to-end daily operations and application support for millions of customers at Walmart.• 3+ years of experience in working with Canadian Organizations and leading new projects with large teams.• Lead the first ever DevOps model of production environment support at Walmart and worked with seniorexecutives to implement for larger group.• Implemented various processes for the development of application support KPIs as well as Stake holder management relationships.• Strengthened relationships with engineering team which in turn helped us to reduce bug prioritization times and increased our chances to be proactive.• Successfully implemented new automation projects within the company that increased major incident process without a miss and send timely updates to business.• Worked closely with both product and engineering managers for the implementation of new modules and created a support framework process for application support.• Researched planned and executed Walmart holiday programs during the holiday period with minimal to almost zero issues.• Reduced non-compliance by 10% and increased customer satisfaction by 2 base points and improved overall maturity of the eCommerce support group by a mile.Technolgies: SQL DBA, MSBI (SSIS),SSRS, MS Dynamics AX (functional), Sitecore, Biztalk,SQL server , Oracle DB, STEP, Splunk, Oracle ATG