Network Operations Center Analyst - Solarwinds Orion Monitoring
• Responsible for monitoring networking systems, networking devices.• Perform responsibilities of analyzing network topologies and identifying network performance issues.• Responsible for handling first level troubleshooting issues, upgrading operating systems, and planning layout for configuration systems.• Handle the tasks of providing support in network acquisition and analyzing network traffic requirements.• Handle network administration tasks as well as analysis of data communications networks.• Taking care of certain measures to make sure the communication/polling is been effective between monitored nodes and Orion.• Manage communications and information flow during service disruptions, including convening technical staff and/or managers where needed to discuss a service interruption or outage. Provide status updates to the internal and external/end-user customers, where applicable, and ensure appropriate escalation of issues to management team and other stakeholders.• Triage incoming incidents and requests via queue and case management systems (Assyst ticketing tool)