HDFC life as an organisation takes utmost care and crucial steps to identify and mitigate risk constantly.I'm responsible for handling investigation on Data leakage Incidents, Claims Investigation, Whistle blower committtee, Analysis & Dashboards with central MIS and coordination.Responsible for identifying and mitigating process related gaps, etcConduct risk based process review / audit in retail branches and finalizing the reports basis observationsAnalyzing risk profiling of the branches and developed risk dashboards and combined all enterprise information such as key risk indicators and facilitated in identification of risk across cross functional business lineCarry out Fraud Risk Assessments to identify areas specifically vulnerable to fraud, and actively engage with other stake holders to implement fraud monitoring and fraud preventive controlsIdentify the prone areas of fraud, operational policies and practices with a view to timely recommend modification in policies & ensure authenticity of policies vis a vis compliance for reviewing fraud investigation cases with senior management and probe to fix accountability and taking disciplinary action as per matrix

Identify, analyze & report Fraud and Compliance-related risks in processes related to the assigned verticals in Operations(IT, Death Claims, Finance, Underwriting, NB, Customer Service)Building an ARTIFICIAL INTELLIGENCE UNIT with the help of SAS for fraud and risk framework.Assist in evaluating and analyzing all the procedures, policies and process of New Business, Underwriting and Claims Function. Conducting Black Box Audit on a Monthly basis to check the quality of Business underwritten by automated underwriting system and provide a report and recommendation to the department.Assisting in Creation and monitoring of Red Flags Queries in tandem with IT on the assigned processes to ensure Compliance and report deviations.Establishment and setting up of a Risk Control Unit to mitigate the possible financial/operational risks and curb the fraudulent activitiesMystery Shopping & Checks for identifying and mitigating fraudulent activities.Organize, co-ordinate and structure compliance related decentralized controls.Post Facto analyze and report on various triggers and recommend corrective actionsDeveloped the entire Actioning Process with a Defined and Approved Malpractice Matrix for actions on Advisors and Employees.Investigation of various High Value Fraud cases referred by the Senior Management team.Implementation of The Fraud Dashboard to be circulated amongst all the employees.Preparation of the Board Report to be presented.Preparation of The Fraud Report (India) to be shared with Sun Life International.Travelling to various Branches across the country and conducting Branch Reviews and Audits.Working in close coordination with the Legal Team pertains to various Fraud and Litigation cases.Review and Presentation relating to the Fraud given to the Board, MD, and to the ‘Policy Holders Protection Committee’.Coordination with the various Forensic entities such as MIEL, KPMG, E&Y and Securas.

Maintaining a compliance framework within all distribution sales force in organization Conducting and reporting Anti-Money Laundering checks and controls in the systems Representation of escalated cases before Ombudsman and other equivalent competent authorities. Presentation of discrepant cases to FORGERY & MISSELLING COMMITTEE & POLICY HOLDERS PROTECTION COMMITTEE. Inspection and of CAs’, Agents, Employees towards the adherence of employees and regulatory and (IRDA) guidelines. Resolution of Forgery and Misselling related cases for all the verticals of business development in the organization. Conducted a portfolio quality check and implemented new methods of detection in the current system. Adhering to the compliance and norms for all the sales reports and channels. Conducting New Employee Orientations

Training (class room and on field) and development a team of PBAs for need based selling of life insurance policies. Conceptualize Neo marketing platforms & event to create business partners to build quality & profitable Agent acquisitions nationally Custom made programs to spike Employee & Agent productivity Actively working with sales and strategy teams, develop robust business models for Quality Acquisitions. Working closely for all major client for Insurance and Investment planning products for last 12 months to capture share and maximum Accounts for western markets of India.