Pavan Nihalani Email & Phone Number

Energetic and result oriented professional with experience in Investment banking, Capital Market's Operations management.CAREER HIGHLIGHTS• Strong Product Knowledge: Having 10 years experience in Capital Market/Investment Banking/Wealth Management. In last 10 years worked in all departments of Capital Market e.g. Corporate Action, Cost Basis Operation, Trade settlement, Reconciliation, Portfolio Management, Account Transfer, Cash Management and New Account Opening• Transitions: - Have successfully completed 3 Transitions, one was 3rd Party Transition and two were with US clients. • SLA: - Meeting SLAs of Quality, Productivity and TAT and achieving 2% to 5% client incentives every month. • MBR: - First point of contact for client engagement/escalation management.• Value Adds: - Identify and work towards improvements projects resulting in process efficiencies. • Six Sigma Green Belt Projects: - Have successfully completed two Six Sigma Green Belt Projects. One was for Transport Cost Reduction and second was Pending/Recurring work reduction Projects. • Lean-Kaizen Projects: - Have successfully completed multiple small Lean-Kaizen Projects. Eliminated waste from day to day work schedule and made continuous improvements. • Audit: - Taking initiative continuously for process improvement, taking care of ISO Audit and Compliance Audit for process level.• Appraisal Discussions: - Conducting performance appraisals, providing constructive feedback on time to time and ensuring performance. Develop members through coaching and feedback. Draw action plans/ PIP for bottom performers.• People Management: - Having excellent People Management skills, without single attrition on years on years. Preparing awesome work environment for subordinates, so they can come to work and have fun.• Interviews: - Conducting inhouse and campus interview to select the best candidates for the utmost fitment in the role profile.

Listed skills include Requirements Analysis, Sdlc, Team Management, Business Analysis, and 16 others.