Simplestream is a UK-based, globally recognized provider of streaming and front-end application services, offering OTT SaaS solutions to broadcasters and content owners. Simplestream enables linear (Live), non-linear (VOD/Live2VOD), virtual channels (VOD2Live), live events, and real-time video clipping within a single system. These solutions reach audiences across web, mobile, and big-screen apps for devices like iOS, Android, tvOS, Roku, Amazon Fire TV, Google TV, and Smart TVs (Samsung and LG).At Simplestream, I've worked with and managed client onboarding to the Content Management System (CMS) for brands including A+E Networks - Blaze, AMC (CBS Catchup), TNM (Craftsy and GHUTV), Demand Africa, GBNews, NewsUK (TalkTV), QVC, and PBS America.Key responsibilities:• Act as the 'Voice of the Customer,' working with product teams to incorporate and test feature suggestions, improving customer satisfaction and reducing feature-related tickets.• Collaborate cross-functionally to troubleshoot product and client issues, minimizing escalations to higher-tier support and delivering cost savings.• Demonstrate expertise across key service domains—such as subscription billing, metadata management, and video ingest workflows—resulting in more efficient and effective troubleshooting.• Provision and configure client CMSs during onboarding, enabling tailored modules to fit specific business needs.• Deliver CMS training sessions to clients post-onboarding, enhancing user confidence and minimizing common user errors, leading to consistently high satisfaction scores.• Serve as the primary point of contact for US-based clients (e.g., The Africa Channel, TN Marketing), liaising between clients and UK-based teams.• Lead weekly client calls to capture requests, assess feasibility, provide updates on open issues, and coordinate follow-ups.• Create and managed Jira tickets post-call, outlining tasks and coordinating with cross-functional teams to address client requests.

• Managed the Jira Service Desk system to ensure prompt query resolution, improving overall response times.• Oversaw ticket management for CMS and asset content ingest, consistently meeting resolution timelines and minimizing unresolved cases.• Coordinated time-based blackouts on HMS encoders for major clients, such as QVC and NovaTV, aligning with channel maintenance requirements.• Conducted QA testing on concurrent stream limits for NovaTV to ensure compliance with platform streaming regulations.• Performed validation and verification tests using Charles Proxy software to support QA for in-house client applications, reducing app-related incidents post-deployment.• Applied stream redundancy in AWS MediaLive to enable seamless failover between primary and reserve feeds, ensuring uninterrupted live streaming.• Managed AWS CloudFront behaviors and caching to optimize content delivery.• Key member of the out-of-hours support team, delivering 1st line (communication) and 2nd line (troubleshooting) support to clients, adhering to strict SLAs and handling tasks like live channel restarts.

TVPlayer offers free live streaming of over 50 of the UK's top free-to-air television channels, channels include BBC One, BBC Two, ITV, Channel 4, FIVE, Food Network, UKTV - Dave, Drama, Really, Yesterday, Alibi amongst others. TVPlayer is available on mobile apps - IOS and Android, as well as Web and HD Freeview TV platforms; making the service convenient and accessible whilst even on the move.Launched 19 December 2013, on iOS and Android, TVPlayer's teaser app entered the Top 100 charts within it's first 24 hours and became the Number 1 Entertainment app for both iPhone and iPad.Responsible for playing an integral role in evolving TVPlayer from a freemium to a premium video service by refining subscription workflows and supporting the rollout of non-linear content offerings like Catchup and Subscription Video on Demand (SVOD), enhancing the platform’s capabilities beyond linear live streaming.• Verified subscription sign-ups matched channel pack configurations through thorough logic flow testing.• Managed the intake process on the UserVoice Helpdesk platform, overseeing issue acknowledgment, verification, and triage for all end-user reports.• Documented and escalated complex issues to developers, creating Trello tickets to streamline the work queue across Frontend, Platform, and Mobile (iOS/Android) teams.• Conducted quality assurance for bug fixes and new feature releases across TVPlayer applications, including Website, iOS, Android, tvOS, Roku, FireTV and EETV.• Managed title-based blackout entries in the CMS against UKTV channels, to ensure compliance with broadcast and licensing rights, restricting access to specific livestreams as required.• Edited Catchup content in the CMS to remove pre-roll and mid-roll ads for the Food Network channel, aligning with their AVOD broadcasting rights.

Established in 2011, Livetime2 (LT2) is a new and maturing company that develops broadcasting solutions and systems for a wide range of sectors which include: Commercial, TV broadcasting, Healthcare, Education, Security, and Real EstateThe first product that has been developed is a low cost ‘broadcast quality’ system (Livetime- Broadcaster) that allows any person to instantly view in ‘Livetime’, remote sites, properties, installations, products or events using a combination of wireless and internet technology.The product provides the party or parties receiving the broadcast the ability to dictate what they see by directing, audibly, the person using the ‘Livetime Broadcaster’, thereby allowing immediate feedback. The recipient can view on almost any internet-connected computer, TV, tablet or smartphone regardless of their location in the world. There is full two-way audio communication between the broadcasting party and those receiving the transmission. Since joining LT2, key responsibilities include transmission testing of the Livetime Broadcasters in a variety of geographic locations around the city. Additionally participated in researching and creating reports on how LT2 broadcasting solutions can benefit sectors such as: Real Estate, Construction, Retail Travel & Tourism, and Security.

Working for Bull Information Systems under the role of IT Trainee Engineer offered relevant insight into Information Technology (IT) and I have experienced and acquired new skills working in a technical environment; Key responsibilities included:- Exchanging good hardware components with faulty ones with the BULL Field Engineers- Dispatching faulty hardware components to the stock centre with the required documentation filled in- Shadowing field engineers in data centres for server installations e.g. VNX 5500 (Disk Processing Enclosures (DPE) and Disk Array Enclosures (DAE) and configuring the installations- Flashing Power Supply Units (PSUs) - Adding Firmware onto the hardware unit- Inserting Solid State Drives (SSDs), Memory Dims and Batteries into Blades, and documenting each procedure taking note of the blade serial numbers- Monitoring Mail-boxes for Centrica, BT and Virgin

Content Editing on Intution Communication's major websites:treatmentabroad.comharleystreet.comgoprivate.comUsing EasySite Content Management System (CMS) to perform my role. The powerful CMS provided advanced functionality for content editing.

- Selecting and Re-supplying alchahol beverages- Dealing with customer enquiries