Pavan Patel Email & Phone Number

London, GB

• Simplestream is a UK-based, globally recognized provider of streaming and front-end application services, offering OTT SaaS solutions to broadcasters and content owners. Simplestream enables linear (Live), non-linear.
• Act as the 'Voice of the Customer,' working with product teams to incorporate and test feature suggestions, improving customer satisfaction and reducing feature-related tickets.
• Collaborate cross-functionally to troubleshoot product and client issues, minimizing escalations to higher-tier support and delivering cost savings.
• Demonstrate expertise across key service domains—such as subscription billing, metadata management, and video ingest workflows—resulting in more efficient and effective troubleshooting.
• Provision and configure client CMSs during onboarding, enabling tailored modules to fit specific business needs.
• Deliver CMS training sessions to clients post-onboarding, enhancing user confidence and minimizing common user errors, leading to consistently high satisfaction scores.

London, GB

• Managed the Jira Service Desk system to ensure prompt query resolution, improving overall response times.
• Oversaw ticket management for CMS and asset content ingest, consistently meeting resolution timelines and minimizing unresolved cases.
• Coordinated time-based blackouts on HMS encoders for major clients, such as QVC and NovaTV, aligning with channel maintenance requirements.
• Conducted QA testing on concurrent stream limits for NovaTV to ensure compliance with platform streaming regulations.
• Performed validation and verification tests using Charles Proxy software to support QA for in-house client applications, reducing app-related incidents post-deployment.
• Applied stream redundancy in AWS MediaLive to enable seamless failover between primary and reserve feeds, ensuring uninterrupted live streaming.

London, GB

London, UK, GB

• TVPlayer offers free live streaming of over 50 of the UK's top free-to-air television channels, channels include BBC One, BBC Two, ITV, Channel 4, FIVE, Food Network, UKTV - Dave, Drama, Really, Yesterday, Alibi.
• Verified subscription sign-ups matched channel pack configurations through thorough logic flow testing.
• Managed the intake process on the UserVoice Helpdesk platform, overseeing issue acknowledgment, verification, and triage for all end-user reports.
• Documented and escalated complex issues to developers, creating Trello tickets to streamline the work queue across Frontend, Platform, and Mobile (iOS/Android) teams.
• Conducted quality assurance for bug fixes and new feature releases across TVPlayer applications, including Website, iOS, Android, tvOS, Roku, FireTV and EETV.
• Managed title-based blackout entries in the CMS against UKTV channels, to ensure compliance with broadcast and licensing rights, restricting access to specific livestreams as required.

Established in 2011, Livetime2 (LT2) is a new and maturing company that develops broadcasting solutions and systems for a wide range of sectors which include: Commercial, TV broadcasting, Healthcare, Education, Security, and Real EstateThe first product that has been developed is a low cost ‘broadcast quality’ system (Livetime- Broadcaster) that allows any.

Hemel Hempstead, Hertfordshire, GB

Working for Bull Information Systems under the role of IT Trainee Engineer offered relevant insight into Information Technology (IT) and I have experienced and acquired new skills working in a technical environment; Key responsibilities included:- Exchanging good hardware components with faulty ones with the BULL Field Engineers- Dispatching faulty.

Berkhamsted, Hertfordshire, GB

Content Editing on Intution Communication's major websites:treatmentabroad.comharleystreet.comgoprivate.comUsing EasySite Content Management System (CMS) to perform my role. The powerful CMS provided advanced functionality for content editing.

Paris La Défense Cedex, FR

Bracknell, Berkshire, GB

- Selecting and Re-supplying alchahol beverages- Dealing with customer enquiries

Bachelor Of Science - Bs, Information Technology

A Levels, Information Technology

Education record