Pavan Sastry Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

• Lead high performing IT organization managing physical, virtual, integrated global IT Infrastructure and application development. Including on premise, cloud infrastructure across storage, compute, network, security and end user functions.• Collaborate across the organization to drive, implement and manage the delivery of infrastructure services to delight customers. Review / Architect Infrastructure design with engineering and drive changes for optimization.

Hyderabad Area, India

• Managed Linux, Citrix, SSO, Azure, Windows, Patching technologies and Automation team.• Supporting 20000 + servers over Private and Public cloud platforms.• Planned and executed effectively Citrix Migration from XenDesktop to XenApp LTSR• Lead the team in Citrix Netscaler operations and migrations.• Maintaining latest software versions in PingFederate (SSO), Citrix software.• Automated patching for all servers with minimum downtime during maintenance windows.• Lead… Show more • Managed Linux, Citrix, SSO, Azure, Windows, Patching technologies and Automation team.• Supporting 20000 + servers over Private and Public cloud platforms.• Planned and executed effectively Citrix Migration from XenDesktop to XenApp LTSR• Lead the team in Citrix Netscaler operations and migrations.• Maintaining latest software versions in PingFederate (SSO), Citrix software.• Automated patching for all servers with minimum downtime during maintenance windows.• Lead patching team to improve patch compliance and minimize human errors.• Managed 3 Managers and 45 team members (Direct and Indirect reporting). Show less

Hyderabad Area, India

• Act as a single point of contact to client for any Cloud related topic.• Define, ensure the SLAs are met for all cloud operations.• Work with Accounts team on Portfolio management.• Prepare PPMs for the account that meet our SLAs and align to the deliverables.• Handle escalations all the time and ensure they are resolved within SLA time.• Work with customer 2INAB to improve the delivery and service satisfaction score.• Identify improvement areas in Cloud service… Show more • Act as a single point of contact to client for any Cloud related topic.• Define, ensure the SLAs are met for all cloud operations.• Work with Accounts team on Portfolio management.• Prepare PPMs for the account that meet our SLAs and align to the deliverables.• Handle escalations all the time and ensure they are resolved within SLA time.• Work with customer 2INAB to improve the delivery and service satisfaction score.• Identify improvement areas in Cloud service deliverables.• Prepare monthly governance reports and review with client.• Act as Cloud Orchestrator for any automation requests and ensure that is completed to meet Client satisfaction. Show less

Bengaluru Area, India

• Customer focused and act as first point of contact for customer / accounts team.• Ensuring all SLAs met across all ITSM process.• Proactive approach to reduce incidents and identifying known issues and eliminating them with effective problem management.• Working with Availability team to prepare SLA reports on Availability of the servers.• Proactively doing trend analysis and address capacity issues on the servers.• Working with customer counterpart closely on delivery… Show more • Customer focused and act as first point of contact for customer / accounts team.• Ensuring all SLAs met across all ITSM process.• Proactive approach to reduce incidents and identifying known issues and eliminating them with effective problem management.• Working with Availability team to prepare SLA reports on Availability of the servers.• Proactively doing trend analysis and address capacity issues on the servers.• Working with customer counterpart closely on delivery issues.• Monthly service delivery reviews with Service Excellence team and Customer.• Identifying RISKs, improvement areas in the delivery and stabilizing the customer environment in terms of infrastructure.• Zero human errors in the delivery• Worked with Global Automation team in implementing Wintel technology cookbooks.• Working with multiple vendors for the planned activities in the delivery.• Participating in Internal / External audits.• Preparing and participating in Disaster Recovery plans. Show less

Hyderabad Area, India

• Worked as Tier 3 level support, maintaining multi domain Windows based network over 18000 + servers running on Windows 2003/2008 operating systems.• Remote administration on MS Clustering, NLB, IIS, DFS, VPN, DNS and DHCP issues.• Administrating Active Directory issues like machine object movement, user administration, SPNs etc.• Troubleshooting File and print server issues.• Support on HP, EMC SAN kits.• Updating servers with latest service packs and hot fixes using… Show more • Worked as Tier 3 level support, maintaining multi domain Windows based network over 18000 + servers running on Windows 2003/2008 operating systems.• Remote administration on MS Clustering, NLB, IIS, DFS, VPN, DNS and DHCP issues.• Administrating Active Directory issues like machine object movement, user administration, SPNs etc.• Troubleshooting File and print server issues.• Support on HP, EMC SAN kits.• Updating servers with latest service packs and hot fixes using SMS.• Creating and maintaining Site Trusts.• Analyzing and managing Group Policies, IPSEC and Kerberos logging.• Configuring & troubleshooting site and Domain controller Replication issues.• Remote Administration using terminal services.• Troubleshooting the installation problems of various software on Windows 2008/2003/2000/Vista & XP systems.• Administration of Virtual Machines using Microsoft Virtual Server 2005 and Hyper V.• Administration of ISA proxy servers and proxy firewall clients. Show less

Hyderabad, Telangana, India

• Configuring and administrating Server on windows 2000 and windows 2003 environment.• Administration Security groups and Users and grant them security according to their requirements.• Working experience with DELL, HP Servers.• Handling solely administration of 50+ systems/ laptops.• Administration of WSUS server for installation of patches on workstations.• Administration of Print Servers• Managing of DHCP, DNS Servers, Apache Tomcat (web server in Linux)… Show more • Configuring and administrating Server on windows 2000 and windows 2003 environment.• Administration Security groups and Users and grant them security according to their requirements.• Working experience with DELL, HP Servers.• Handling solely administration of 50+ systems/ laptops.• Administration of WSUS server for installation of patches on workstations.• Administration of Print Servers• Managing of DHCP, DNS Servers, Apache Tomcat (web server in Linux) server.• Maintaining CISCO 2811 routers for leased line.• Configuring and administration of BOSS , EBox (Open source) firewall.• Maintaining proxy server in Linux.• Working experience on SQL Server 2000 / 2005.• Centralized administration of SYMANTEC NAV Servers. • Configuring and maintaining Mdaemon mail server. • Administration & Configuration of MS Outlook & Outlook Express. • Administration & Monitoring of a POP3 Server Application for External Mail Access.• Creating report on Virus detection, S/W H/W inventory and CPU, Memory and Network Utilization.• Implementation of Security and policy.• Responsible for trouble free operation of any Desktop/ Laptops. Show less

Hyderabad, Telangana, India

• Configuring and administrating Server on windows 2000.• Administration Security groups and Users and grant them security according to their requirements.• Administration of Print Servers• Administration of DHCP, DNS servers.• Centralized administration of SYMANTEC NAV Servers. • Looking after all the branch offices systems, printers in Andhra Pradesh.• Maintaining tape and backup inventory.• Implementation of Security and policy.