Responsible for the creation and maintenance of a comprehensive Learning portfolio comprised of learning paths, courses, and Learning Portfolio items in Network & Security and Modern Applications domains.Manage a team of highly skilled Technical Architects, Technical Content Developers and Instructional Designers to create digital training material (Instructor-led, OnDemand, eLearning) to support the Global GTM strategy.Constantly evaluate and implement new methodologies and tools to… Show more Responsible for the creation and maintenance of a comprehensive Learning portfolio comprised of learning paths, courses, and Learning Portfolio items in Network & Security and Modern Applications domains.Manage a team of highly skilled Technical Architects, Technical Content Developers and Instructional Designers to create digital training material (Instructor-led, OnDemand, eLearning) to support the Global GTM strategy.Constantly evaluate and implement new methodologies and tools to generate quality content which accelerates GTM strategy.Define, evaluate, scope, build and update technical content for product training delivered to customers, partners, and employees within VMware. Show less

I was privileged to lead the VMware Education team for NSX and Cloud Automation portfolio and my responsibilities include:• Create VMware Education course roadmap for NSX and Cloud Automation product suite.• Design the Training curriculum for VMware NSX and Cloud Automation product suite. The curriculum includes the courses like Install Configure & Manage, Troubleshooting & Operations, Design & Deploy etc.• Deliver the training for VMware NSX across the APJ region.• Present… Show more I was privileged to lead the VMware Education team for NSX and Cloud Automation portfolio and my responsibilities include:• Create VMware Education course roadmap for NSX and Cloud Automation product suite.• Design the Training curriculum for VMware NSX and Cloud Automation product suite. The curriculum includes the courses like Install Configure & Manage, Troubleshooting & Operations, Design & Deploy etc.• Deliver the training for VMware NSX across the APJ region.• Present the Course Roadmap and What’s New features at VMworld and VCI Day events.• Liaison with VMware Certification to deliver world-class certification programs for VMware NSX.• Participate and contribute to VMware Certification’s competency modeling and Item writing workshops.• Liaise with Product Management and Engineering teams to develop new feature training and consistent messaging is maintained across Marketing and VMware Education. • Design the hands-on labs to achieve modularity across VMware NSX course offerings.• Develop and maintain training learning plans for internal stakeholders (GSS and Field teams).• Collaborate with VCI (Instructor) community to gather customer feedback and incorporate it during upcoming releases or Health Checks.• Provide technical guidance and feature scope to course developers during content development.• Collaborate with VMware's Marketing, Readiness, and technical publications teams to ensure consistency of product documentation and training materials. Show less

As a Staff Technical Training Specialist my responsibilities include:• Deliver the training on VMware NSX Product Suite to GSS Delivery Centers via classroom, online, and other effective methods across APJ region.• Create Training Roadmap and Leaning paths based on needs analysis and gaps identified. • Create a robust new-hire onboarding training plan for global teams.• Work with GSS Tech leads to understand the pain points and develop deep-dive tech talks.• Build… Show more As a Staff Technical Training Specialist my responsibilities include:• Deliver the training on VMware NSX Product Suite to GSS Delivery Centers via classroom, online, and other effective methods across APJ region.• Create Training Roadmap and Leaning paths based on needs analysis and gaps identified. • Create a robust new-hire onboarding training plan for global teams.• Work with GSS Tech leads to understand the pain points and develop deep-dive tech talks.• Build Advanced Hands-on labs to replicate complex customer scenarios. • Deploy and test the new features of upcoming NSX releases and develop What's New training to global teams.• Maintain the lab training infrastructure where the classes are delivered to students. This includes managing, patching, and updating the Physical Servers, FC Switches, Network Switches, and Storage Arrays.• Mentor, Guide and Assess new instructors during upskilling and delivery methodologies. Show less

As a Sr. Support Training Consultant, my roles & responsibilities include:• Deliver classroom training for VMware vSphere and Cloud Products (vCloud Director, vRealize Automation).• Develop the training for vCloud Director and vRealize Automation.• Design & build the HandsOn-labs for the training.• Configuring lab environments for the training and providing support to fellow instructors in resolving lab challenges.

As a Global Technical Lead for vSphere VDC Management, my responsibilities include:• Responsible for the management, communication and coordination of timely support readiness activities related to vSphere.• Interface with GSS Delivery Centers, Product Management, Engineering, and Release Management to ensure support readiness and product quality requirements are being met.• Liaise with Product Management and Engineering teams to review, approve and test functional… Show more As a Global Technical Lead for vSphere VDC Management, my responsibilities include:• Responsible for the management, communication and coordination of timely support readiness activities related to vSphere.• Interface with GSS Delivery Centers, Product Management, Engineering, and Release Management to ensure support readiness and product quality requirements are being met.• Liaise with Product Management and Engineering teams to review, approve and test functional specifications of new features of vSphere platform.• Bug Triage: Review and prioritize product defects/bugs to be resolved within a given release.• Perform SR/PR Trend Analysis for each quarter and present to Executive leadership during QBR.• Deliver Deep-dive Tech-talks on the top reported issues and TSE pain points.• Deploy and test Alpha and Beta features to perform UAT and report bugs to engineering.• Liaison with Training team to create readiness training plan for support personnel.• Author Best Practices and white papers for upcoming new vSphere features.• Author Knowledgebase articles to help the customers on understanding the product features, known bugs and its workarounds.• Verify and approve Hardware/IO/SAN onto vSphere Hardware Compatibility Guide. Show less

Support the customers & handle escalations on:• Provide technical support and troubleshooting for VMware Cloud product Suite (including vCloud Director, vCloud Network and Security (vCNS), Chargeback, vCloud Usage Meter and Lab Manager).• Handle escalations and troubleshoot Critical production down scenarios.• Research and reproduce critical issues and report bugs to Engineering teams.• Provide best practices to customers during greenfield/brownfield implementation and during… Show more Support the customers & handle escalations on:• Provide technical support and troubleshooting for VMware Cloud product Suite (including vCloud Director, vCloud Network and Security (vCNS), Chargeback, vCloud Usage Meter and Lab Manager).• Handle escalations and troubleshoot Critical production down scenarios.• Research and reproduce critical issues and report bugs to Engineering teams.• Provide best practices to customers during greenfield/brownfield implementation and during upgrades of vCloud and vCNS solutions. Show less

• Provide technical support for VMware vSphere productline involving vCenter, ESXi, vSAN etc • Support the customers on various issues involving ESXi server crashes.• Assist customers with Day-0 and Day-2 Networking configuration in vSphere environment.• Troubleshot the performance related issues with vCenter and ESXi

Minacs is a business and technology outsourcing company with headquarters in Toronto, Canada, Detroit, USA and India. During my tenure at Minacs, I offered services as Trainer​ & Quality Analyst​ to Parallels products Virtuozzo & Plesk Control Panel.My Roles & Responsibilities include:• Provide training and quality control support for Parallels Virtuozzo containers solutions.• Design and Deliver continuous learning plans for engineers supporting Parallels… Show more Minacs is a business and technology outsourcing company with headquarters in Toronto, Canada, Detroit, USA and India. During my tenure at Minacs, I offered services as Trainer​ & Quality Analyst​ to Parallels products Virtuozzo & Plesk Control Panel.My Roles & Responsibilities include:• Provide training and quality control support for Parallels Virtuozzo containers solutions.• Design and Deliver continuous learning plans for engineers supporting Parallels Virtuozzo.• Design the New Hire onboarding Training plan for engineers supporting Parallels Virtuozzo.• Setup the Labs for upcoming releases and provide hands-on experience to Field and Support personnel. • Deliver classroom and web-based training for support engineers of Parallels Virtuozzo. • Assess the support engineer's delivery regularly to analyze and identify training gaps for better supporting customers. • Test the upcoming BETA features across during BETA programs and submit the feedback to Engineering teams. • Report the product defects and bugs to Engineering teams and help them deliver custom patches to customers. Show less

I worked as a Systems Engineer at Alcove Technologies and my responsibilities include:• Install and configure Windows 2003 & 2008 Servers• Manage AD groups & user management• Install, configure & maintain configure SQL Clustering• Apply MS patches to new and existing Windows servers• Server Commission/decommission process.• Participate in Windows OS upgrade projects and design of infrastructure• Document the activities & process functions.