Pavan Jacob, Bhm , Mba Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Bangalore

> Part of the Sales Enablement team coordinating and facilitating Client visits. > Direct interaction with clients, part of a team responsible for client conversions > Showcasing the best in Automation , AI and RPA to existing and prospective clients of Accenture> Leadership reporting of different metrics > Single POC for organization and execution of all events related to Automation showcase> Program management for a large team of 2000+ employees pan India > Content management> Actively involved in HR , performance management aspects of the team

Bengaluru Area, India

• To manage overall Service Requests, Incidents and Problems and ensure that Service Levels are achieved using ITIL framework and processes• Determine RCAs of issues and communicate appropriately to internal and external customers • Develop an effective & workable framework for managing & improving IT support• Creating framework for speedy resolution of end user issues to facilitate quick resolution of escalated issues• Identifying training needs for the Service Desk and internal resources• Improving the profitability of the projects through resource optimization and other best practices• Ensuring proper IT Helpdesk Support to the staff for various IT related operations with maximum uptime and availability• Daily / weekly / monthly client reporting across various formats • Ensuring customer expectations are met and exceeded adhering to SLAs which includes co-ordination with internal teams and vendors.• Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.• Planning and attending meetings with the client for BAU operations and upcoming projects• Hiring of Level 1 associates • Data Analytics & Reporting

Gurgaon, India

- Feasibility Studies- Market Research and Analysis via Primary and Secondary Research.- Concept Development ,Planning & Product Positioning- Data Collection and Analysis- Financial Projections and Analysis- Pre - Opening assistance- Market Intelligence Reports- Areas of expertise - Hotels, Resorts, Large format Clubs, Convention Centers, Lifestyle Real Estate DevelopmentsSpectra is a consulting, development and operating services organization.Spectra has extensive experience throughout India in Conceptual development, Market research, Economic feasibility reports, Strategic business planning, Project development, Technical assistance, Marketing and sales, Pre-opening and on-going Operations in the Hotels, Resorts, Convention, Mixed use and Leisure industry. Spectra Hospitality Services offers complete services from Concept Development to Completion across different hospitality verticals.Projects have included a diverse range of types, such as Hotels (from Luxury to Mid segment and Budget) and Resorts, Clubs, Integrated Mixed use Development, Urban Entertainment and Recreation Centers and Wellness. Spectra has also worked with residential developments with product s for Time Share, Fractional Ownership, Serviced and Managed Residences.

Sydney, Australia

MBA- International Business & Strategic Management

Bengaluru Area, India

Business Development for corporate, existing accounts and new businessesOversee marketing communications including branding, advertising, trade shows and events collateral materials etc either directly or on an outsourced basisOversee marketing communications including branding, advertising, trade shows and events collateral materials etc either directly or on an outsourced basisWorked on various projects for clients like UB, USL, Diageo, SAB Miller, Amrut,Pernod RicardManaged marketing for beverage appreciation workshops - South India for corporates and consumers. Client servicing & Project Management

Bengaluru Area, India

Front Office Ops

Mba, Business Administration And Management, General

Bachelor Of Hotel Management, B.H.M