Noc Engineer I
CurrentHere, I maintained an agile and efficient IT infrastructure by proactively monitoring and improving system, network, and application health. I did this by implementing automation practices, using advanced IT monitoring tools, and conducting root-cause analyses to identify and mitigate bugs.One of the key achievements here was elevating customer experiences by automating the server alert remediation process. I did this by writing scripts using Python to automatically remediate alerts to restart IT processes. As a result, I reduced the alert remediation time by 60%, consequently providing seamless IT service to clients.KEY SKILLS: IT Monitoring, Incident Management, Application Development & Deployment, Troubleshooting, Root-Cause Analysis, Network Architecture & Protocols, Random Forests, C#, MATLAB, JavaScript, Nagios, New Relic, Check MK, Agile, Linux, MS SQL Server.