Pavan Kotha Email & Phone Number

United Kingdom

London, Gb

London, Gb

London, Gb

Slough, Berkshire, Gb

I been worked as an IT Infrastructure Security Analyst in post Petya Ransomware Virus attack Recovery Stabilization Project.Role & Responsibilities:• Worked with the client’s Management and technical teams, undertake risk, compliance, privacy and third party supplier assessments.• Attended Programme/Project meetings and represented Information Security, given advices as required.• Performed Security Sanity Checks on the Servers (Windows 2012/ 2008/ 2003) on both Pre and Post recovery states.• Supported End User’s on Data Recovery process through Dell DDP.• Worked on RB Infrastructure and Network monitoring tools such as Symantec, IPS/IDS, SPLUNK, NEXSUS, and NEXPOSE.• Deployed missing MS Windows Security Patches on requested Servers as a part of Sanity Checks.• Deployed Missing Symantec Endpoint Protection Live Definitions and Security Components on requested Servers.• Deployed SPLUNK forwarders on the missing Servers.• Performed Security Validation on Post Recovery Servers (Windows 2012/ 2008/ 2003)

Swindon, Wiltshire, Gb

Honda Manufacturing Swindon (UK), Migrated their Associates from IBM Lotus Notes to Microsoft Exchange, as a part of Office 365 migration. I worked as a migration controller for late shift. Microsoft Office 365 which will deliver the Outlook client, Outlook Webb APP, Skype for Business, Office Online, One Drive and Yammer to 2000 End users across UK. I worked as a part of a Migration project team to provide support for Honda Associates during and immediately after their migration to Office 365. To provide a professional and competent IT support service, assisted migrated users as appropriate.We have been used Dell MNE Tool for this migration, which is developed by migration Consultant from Dell. We have been migrated nearly 2000 end users mailboxes on to Exchange.Role & Responsibilities:• Schedule the migration batches and running of migration jobs Error reporting and remediation of issues Update Migration Records Rejection of migration and rollback• Plan ahead to ensure a smooth move to Office 365 • Move content from almost anywhere easily with zero downtime • Report on migration success and how people are using Office 365 • Manage users, licenses and content with a single click from your desktop • Protect Office 365 with enhanced control over user access & permissions• Worked as part of a wider delivery team, are engaged in the overall transition to Office365 for the different teams related businesses. • Supported the site during the go live stage of the product deployment Floor walk migrated users and detail issue to central log Represent the project calmly and professionally to the end users. • To communicate and articulate key changes in ways of working as customers migrate to Office 365. • Worked closely with the local Deployment Manager to ensure that users receive a prompt and efficient support service.• Worked effectively as a member of the Go Live team Perform any other ad hoc duties for the benefit of the project, as and when required.

Swindon, Wilts, Gb

I worked in various Infrastructure Projects with NBS such as Technical Infrastructure Support Analyst, Helping the business in critical business operations. Role & Responsibilities:•As an IT Analyst, within a team to maintain and build IT infrastructure for our client. I mainly worked on client site (Nationwide Building Society) over 3 years.•Provided BAU support on Incidents and Requests to configuration and support for Office, E-mail and Enterprise Applications.•Support on Market, End User Data Backup/Monitoring solutions Like Bloomberg, Symantec Backup Exec.•Supported on Enterprise, End User Security Solutions like Symantec Endpoint Protection.•Provided high-level technical support to Executives, Senior Management, Stakeholders and PA's in the business.•Executives and VIP’s support on iPads/iPhones, Setting up and maintain the devices, accounts on GOOD for Enterprise and also BYOD.•Blackberry’s support on BES as per NBS specification, Creating/resetting accounts on BES.•Supported Treasury Team Incidents/Requests mainly on Bloomberg and Treasury Team Trading applications related issues.•Configured and maintained Licences for all infrastructure related applications, mainly Bloomberg.•Comprehensive pilot testing for migration to Office 365, Skype for Business, IE11 applications.•Managed Email archiving solution for user mailboxes and Involved as a team member in upgrade to new infrastructure for easy transition to Symantec Enterprise Vault cloud archiving•Contributed in specific business critical projects, ensuring successful upgrades to high risk production systems from both pre-implementation and implementation phases Liaising between in-house managers / IT department and 3rd party service providers to ensure quality of service was consistently provided.

Hatfield, Hertfordshire, Gb

Computacenter is a one of the biggest service providers in the UK, it has many clients in Retail and Banking Sectors across the globe. I was working as an onsite IT Infrastructure Analyst for Nationwide Building Society. I was involves in many projects and worked as BAU 2nd/3rd Line Support Analyst, designing, implementing, configuring, administrating, supporting & troubleshooting on various technologies of NBS Infrastructure.

Tokyo, Jp

Worked as a Network Support Team member to maintain and build IT infrastructure for our clients. We mainly work remotely for all of our company clients from head office based in London Tower Bridge, scheduling site visits when required. I was responsible forRole & Responsibilities:•Maintenance, Support and Troubleshooting on Lotus Notes 8.5.2 Domino Administrator, Designer and Client.•Maintenance, Support and Troubleshooting on Lotus Notes Databases on different servers.•User Administration on Lotus Notes Databases on different servers.•Solving Network or IT Infrastructure related issues with my own knowledge, the company knowledge base and vendor’s knowledge base.•Successfully done the Windows 7 Rollout, Migration and Deployment in scheduled time for our clients.•Remote troubleshooting of routers and switches to resolve connectivity issue.•Configuring VLAN’s, VOIP for POE phones on switches and dual WAN connection using routers.•Rollout, installation and imaging, management and maintenance of server infrastructure using manual install, RIS and WDS with SCCM and managing workstation update using WSUS and SCCM.•Migrating windows servers (SBS 2003 to 2011 / 2008).•Managing domain accounts via active Directory, printer issues, working with MS Outlook and Microsoft Exchange 2010 / 2007 / 2003.•Resolving active directory problems such as group policy and issues with BES (Blackberry Enterprise Server) by contacting end user.•Planning backup and restore solution for Windows 2008 / 2003 Server and Exchange Server 2007 / 2003.•Configuring TCP/IP DNS, DHCP and WINS in Windows 2008 / 2003 Servers, configuring and troubleshooting MSVPN, Cisco VPN.

Raymond, Ohio, Us

• Manage front line IT Support Desk ’’ Manage engine’’. • Support and Maintenance on Windows Server 03, Windows Server 08.• Expert User Support on Microsoft Windows XP, Windows 7.• Managing Active Directory (AD) Domain Users and Computers, Creating, Deleting and Activating, Deactivating Users and Computers on AD domains.• User administration and Network Drives, Data administration.• Maintenance and Support on Lotus Notes 8.5.2 Domino Administrator, Designer and Client.• Maintenance and support on Lotus Notes Databases on different servers.• User Administration on Lotus Notes Databases on different servers.• Maintenance and Support on Honda R&D web portal and database applications.• Maintenance and Support on BES (Blackberry Exchange Server).• Configuring Deleting new, existing Blackberry users on BES as per HRE policy.• Creating and maintaining of documentation related to CIS. • Installation, configuration and maintenance, moving of new, existing Desks.• Installation and troubleshooting software and Hardware problems for all Associates.• Rollout new Laptops as per Honda R&D Europe UK Ltd policy for new starters.• Quickly arrange the repair, replace with data backup for hardware, software in occasion of hardware, software failure.• Maintenance and Support on print server and printers.• Maintenance and Support on TV Conference units, meeting rooms for all Associates.• Maintenance and Support on Network (LAN & Wi-Fi), Printing and Desk phone related issues.• Maintenance and Support on Citrix XenApps/HUMApps.

Chelmsford, Ma, Us

• Manage front line Support Desk System (’Zendesk’’ hosted help desk software with an elegant support ticketing system and a self-service) for solve/escalate agent’s calls etc.• Managing Active Directory (AD) Domain Users and Computers.• User administration and Network Drives, Data administration. * Adding/deleting/creating/modifying user account information, resetting passwords, etc.• Expert support on Outlook mailing system.• Installation, configuration and maintenance of new campaigns.• Configuring and maintaining of Cisco & Avaya phones.• Maintaining scheduled data backups of client machines to server.• Using Support Bridge connecting to machines from vendor side and accessing their machine.• Quickly arrange repair/backup for hardware in occasion of hardware failure. • Create file systems.• Implement the policies for the use of the computer system and network.• Setup security policies for users.

Msc, Network Security

B.Tech, Electrical And Electronics Engineering