Pavankumar K Email & Phone Number

Bengaluru, Karnataka, India

• Ensuring to take care of all the Production jobs running in real time and if in case it stuck, getting it checked with the respected team asap.
• Creating SOPs for the different applications tool introduced from clients.
• Ensuring quick and correct assessment of the issue, including identifying the impact to a specific customer and engaging the appropriate resolver team to resolve the issue.
• Recording all the activities in incident till closure. (i.e., sending email notifications, assigning task to resolvers updating incident notes, escalations, updating RFO and correct closing codes).
• Attending Meeting with clients and discussed for the scheduled changes from various department.
• Organizing stands up call among the internal team and seeking for the work updates from individual.

Bengaluru, Karnataka, India

• PROFESSIONAL RESPONSIBILITIES
• Prioritization and assignment of all Incidents, Changes, Tasks assigned to the teams in Service Now queue.
• Understanding business needs and assisting in adjusting internal process to meet these needs.
• Acting as point of escalation for any technical issues within team.
• Managing and Maintaining the Servers, Routers, access points, firewalls and Switches.
• Perform information technology system monitoring Infrastructure environment, including Server, Mainframe, Control-M, and Network devices.

Bengaluru, Karnataka, India

As a system engineer I have been worked on many projects:1. MDM airwatch device deployment.2. Zoom room implementation and monitor.3. Secure printer deployment and management.4. Nexthink proactive device monitor.5. Network performance, bandwidth monitor in multivendor environment using solarwinds.6.Troubleshoot on OS and windows issue.7. Worked on Service.

Bangalore

1.Network monitor.2. Troubleshooting access point issue, switches and router.3. Create network Wi-Fi credentials for end users.4. End user support into 24/7 environment

Bachelor Of Engineering - Be, Electronics And Communications Engineering, First Class

Diploma, Electrical, Electronics And Communications Engineering, First Class

10Th, 10Th, First Class