Pavankumar K Email & Phone Number

Bengaluru, Karnataka, India

• Ensuring to take care of all the Production jobs running in real time and if in case it stuck, getting it checked with the respected team asap.• Creating SOPs for the different applications tool introduced from clients.• Ensuring quick and correct assessment of the issue, including identifying the impact to a specific customer and engaging the appropriate resolver team to resolve the issue.• Recording all the activities in incident till closure. (i.e., sending email notifications, assigning task to resolvers updating incident notes, escalations, updating RFO and correct closing codes).• Attending Meeting with clients and discussed for the scheduled changes from various department.• Organizing stands up call among the internal team and seeking for the work updates from individual.• Having regular ticket analysis check the resolution, the process compliance, and the communication quality.• Monitoring client networking infrastructure services using cisco Meraki and BMC helix dashboard, L1 troubleshooting and triaging as per the SOP/Runbook.• Verifying the basic configuration in the Routers, switches during service down and performing port toggle and ping status of the services.• Troubleshoot LAN/WAN connectivity issues. And managed, monitored all network devices.• Troubleshooting the transmission media issue like link down, device down and packet drops.• Co-ordinating with the field team, whenever required to support their investigation and restoration of faults.• Responsible for incident life cycle following ITIL. And ensure stated productivity requirements are met for the engagement.• Monitor Autosys jobs in different environment and providing front end support.• Monitored control M batch jobs in different environment and providing front end support.• Making sure for the all alerts related Temperature/Pharmacy/Servers/Rhapsody/ Control-M/Autosys/Networking should be monitored and responded within SLA

Bengaluru, Karnataka, India

PROFESSIONAL RESPONSIBILITIES• Prioritization and assignment of all Incidents, Changes, Tasks assigned to the teams in Service Now queue.• Understanding business needs and assisting in adjusting internal process to meet these needs.• Acting as point of escalation for any technical issues within team.• Managing and Maintaining the Servers, Routers, access points, firewalls and Switches.• Perform information technology system monitoring Infrastructure environment, including Server, Mainframe, Control-M, and Network devices.• Experience with Cisco meraki SD Wan wireless managed network infrastructure.• Monitor network alerts in cisco issues in SolarWinds NOC dashboard to troubleshoot and coordinate with right resolver group like field technician, service providers, network services team and follow up till resolution.• Day to day administration of control-M server and its components, production batch schedules and ensure continuity of business services.• Monitor Mainframe console systems in operation and input commands to troubleshoot areas such as production and on specific delivery.• Incident management and resolution using PagerDuty for faster resolve issues in 24/7 monitoring environment.• Creating dashboard on the central administration home page using SharePoint server for active, monitor and maintenance.• Handled all process related calls daily to address customer inquiry and concerns.• Maintaining the shift turnover, which includes the current and the pending information from one shift to another.

Bengaluru, Karnataka, India

As a system engineer I have been worked on many projects:1. MDM airwatch device deployment.2. Zoom room implementation and monitor.3. Secure printer deployment and management.4. Nexthink proactive device monitor.5. Network performance, bandwidth monitor in multivendor environment using solarwinds.6.Troubleshoot on OS and windows issue.7. Worked on Service now.

Bangalore

1.Network monitor.2. Troubleshooting access point issue, switches and router.3. Create network Wi-Fi credentials for end users.4. End user support into 24/7 environment

Bachelor Of Engineering - Be, Electronics And Communications Engineering, First Class

Diploma, Electrical, Electronics And Communications Engineering, First Class

10Th, 10Th, First Class