Pavankumar Sl Email & Phone Number

Administration of all Insurance Policies.Recording payments made/received & contacting independent experts in case of disputes, attending disputes tribunals and finding amicable solution for the same.Overseeing insurance claims for personal, property, engineering, marine & casualty losses based on coverage, appraisal, and verifiable damage.Process Planning & ManagementPlanning & controlling the complete service function with complete accountability.Defining the service standards and ensuring compliance to the norms.Managing the escalated cases and addressing the concerns registered at a higher level.Undertaking responsibilities of removing unnecessary procedures in process for efficient function.Marketing/Business DevelopmentReviewing and interpreting competition after in-depth analysis of products available in the market.Scanning the environment for new business opportunities and competition, initiating sales trigger. Expand market with new customers.Identifying key/institutional clients and strategically secure profitable business and coordinate frontline/backline Customer Service by interacting with clients liaising with concerned department for problem resolution. Quality/ TrainingConducting continuous audits on MIS to ensure compliance and sound functioning of the process.Ensuring the teams adhere to all the quality tool and procedures.Providing continuous training to Project Managers, Commercial Teams on Insurance related aspects.

ABB is a global leader in Power and Automation Technologies head quartered in Zurich and presence in 120 countries. In India, have more than a dozen manufacturing facilities and contributes a turnover of $1.2 Bn to the total global T/O of $35 Bn.Key Deliverables:Responsible for Corporate Global Insurance Renewal Process, including annual data collection, application & submission process management for in-country property and casualty insurance placements including, but not limited to the following areas: Property, Engineering, Marine, Liability, Personnel, Travel Accident, Workers.Administration of the policies for Endorsements, Extensions and Timely Renewal.Designed and implemented systems for the distribution of insurance premiums in a manner which provides financial incentives to better control risk.Amalgamating the risk control and financing efforts of ABB India with those of the ABB Group worldwide through active liaison with GF-GTI (Group Functions - Insurance Risk Management) in Zurich.Ensuring that deadlines, process and deliverables set by Global Insurance Risk Management are applied and respected.Handling of claims: Commencing from intimation to the insurer, collection, submission of documents, till settlement of claim. Assignments include responsibility for all INABB reporting units, including subsidiary, affiliated and joint venture companies.Responsibility was specifically included for the following aspects: Policy Renewals, Coverage Adequacy, Premium Payments and Distributions, Claims Management, Maintenance of Historical and Current Record of Premiums, Insured and Self-Insured Losses, Acquisitions/Divestments. Key Highlights:Centralized all insurance related activities.Streamlined all Insurance policies in line with global policies.Involved in development of Insurance portal of the Organization.

a joint venture between ICICI Bank Limited and the Canada based Fairfax Financial Holdings Limited. ICICI Bank is India's second largest bank, while Fairfax Financial Holdings is a diversified financial corporate engaged in general insurance, reinsurance, insurance claims management and investment management; is one of Canada's oldest property and casualty insurers. Key Deliverables:Involved into concept Sales at a Length.Sales Co-ordination and Pre sales activities.Generated Business through assigned Banks.Client Interaction - Product Presentation, Customer retention, Complaint handling.Tele-sales (Up-selling, Cross-selling, Down-selling), Cold calling (Brand Building), Follow-ups.Responsible for Lead Generation / Qualification, Market Research Activities.Collaterals and Maintenance of documents which includes Proposal writing, Quotations, Sales & Post Sale Service.Preparation of Daily & Weekly reports with regard to conversion and sales.Handling Claims intimated by the Customers.

is India's trusted insurance company. It simplifies customer's life by providing them tailor made products and quality services, thus helping them take informed investment decisions. It is a joint venture between The Indian Farmers Fertilizer Co-operative (IFFCO) and its associates and Tokio Marine and Nichido Fire Group, the large listed insurance group in Japan. Key Deliverables:Responsible of Branch Business.Generated Business through Agents, Motor Dealers, Franchisees, Direct Marketing Executives.Handled Sales, Operations, Claims & Administration.Trained Agents, Channel Partners and the Marketing Team & motivated them to complete their assigned targets.Supported Implementation of Underwriting Strategy of the Company in accepting & declining the risks by evaluating and classifying the risks. Provided technical service to ensure Customer Service, delivery & Customer satisfaction.Ensured production of timely & accurate Technical management information & statistics.Preparing MIS analyzing the same in the business perspective and submitting it to the reporting office.

M.B.A, Marketing Management & It Management Systems

B.Sc., Computers

Aiii, Non-Life Insurance

2005 Mba, Non Life; Marketing / It Management Systems