Kunchala Pavan Kumar Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Zaggle is a B2B SaaS FinTech company digitizing spends to drive growth and unlock value through automated and innovative workflows.For more: www.zaggle.inMy Role:Being a Manager, Customer Success, my main focus is to developed and executed customer success strategies to drive retention, expansion, and upsell opportunities.Hold Product Demos, Implementation & Training for the clients.Collaborated with cross-functional teams to align customer needs with product development and enhancement initiatives.Established and maintained strong relationships with key clients, serving as their primary point of contact.Conducted regular check-ins and business reviews with clients to understand their goals and challenges.Implemented data-driven approaches to analyze customer usage and engagement, identifying opportunities for improvement.Created and delivered tailored training and onboarding programs to ensure clients maximize product value.Addressed customer inquiries, concerns, and escalations in a timely and effective manner.Monitored customer health and proactively intervened to mitigate churn risks.

Singapore

We’re a tech startup company that aims to simplify recruitment with gamification, crowdsourcing, and social media. Our mission is to connect technologists with the right employment opportunities, leveraging effective and innovative technology. For more: https://www.hackertrail.com/about/My Role:Conduct product demos for prospective and existing customers.Manage onboarding and training of new customers.Provide ongoing account management for customers.Manage change requests, commercials, and UAT for customers.Evaluate and improve communication infrastructure.Mediate between clients and the organization.Handle and resolve customer escalations and complaints.Collaborate with cross-functional teams.Analyze customer data and feedback to identify trends and opportunities.Provide regular reports and updates on customer success metrics.Provide support for events, such as coordinating logistics, managing registrations, and ensuring a successful customer experience.

Hyderabad, Telangana, India

PRM360 Simplified Procure-to-Pay Suite, a product Start-up of Acads360 India Pvt Ltd is a robust cloud-based procurement software solution that can help automate and streamline the procure-to-pay processes while cutting costs and mitigating risks. Be it creating requisitions, sourcing, inventory management, tracking purchase orders, or assuring supplier compliance, PRM360 can do it for you while making the procurement process as easy as e-shopping for end users.My Role:Develop and manage client portfolios.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Change requests & CommercialsInteracting with Dev and Testing team on change requestsUAT and Release ManagementEvaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve Escalations and complaints.New hire training and vendor support team management.Minimize customer churn.Aid in product design and product development.

Hyderabad, Telangana, India

My Role:Connect with customers via email, live chat, video, phone.Adhere to Op's matrixFirst Call ResolutionActive Participation in Team Meeting and Town HallAt Par Customer ExperienceAttending workshops and meetings as required.Providing training to new customers.Respecting client confidentiality at all times.

Hyderabad, Telangana, India

My Role:Promoted of Concession Abuse Prevention team. Handled abusive UK customers through Calls, chats, and Emails.Demonstrated proficiency in managing multiple concurrent chats during peak hours, handled successfully up to three at a time.