• Drive operational excellence by managing end-to-end projects for Search Ads BU• Frame and implement SOPs to enhance team efficiency and productivity• Collaborate with internal teams & vendors on key initiatives through meetings, emails and expert calls• Create monthly review documents & present actionable insights to the Senior Management• Set & track OKRs across teams while recommending strategies to streamline operations

• Lead the Ads support team in building strong relationships with advertisers, ensuring exceptional service & effective advertising solutions• Collaborate with Marketing, Product Management & Ad Operations to create as well as implement brand-centric projects for Paytm Ads• Standardize business processes & SOPs for advertising funnels, coordinating closely with key stakeholders• Educate brands on Paytm Ads offerings, analyze campaign performance & recommend optimizations to enhance campaign efficiency• Provide market intelligence, improve ACOS & oversee the resolution of any technical or implementation issues

• Develop strong relationships with advertisers & advertising agencies by providing exceptional service and effective online advertising solutions• Collaborate with Marketing, Product Management & Ad Operations teams to formulate brand-centric projects and programs for adoption on Paytm Advertising• Establish business processes & standard operating procedures (SOPs) for brand advertising funnels by liaising with key internal and external stakeholders • Educate brands on Paytm Advertising offerings, analyze campaign performance against key metrics, and recommend optimisations to help brands increase efficiency, drive high renewal rates & meet Client's KPIs• Provide market intelligence to the advertising team, improve ACOS while also troubleshooting any technical or implementation issues

• Provided exceptional customer service by engaging with clients and driving the process forward• Successfully managed a team of 18+ people, improving client engagement and reducing escalations while achieving faster turnaround times• Implemented process improvements through data-driven insights and specific tools, enhancing efficiency and performance• Skilled in client servicing, addressing process-related requests and queries and providing valuable insights for improving SOPs• Ensured team members met required KPIs and achieved billable targets, resulting in successful outcomes for the team and the organization

• Successfully drive revenue management for assigned portfolio of properties, resulting in a ~1.3x increase in overall revenue• Expertly manage pricing for properties by assessing demand and supply metrics, taking into account local demand and booked room nights to optimize revenue• Skilled in churn/win back management, engaging partners to offer redressal and reconciliation for low revenue, providing insights to increase net take from portfolio properties• Proficiently manage contracts and onboarding for properties, offering new deals and ensuring smooth onboarding processes• Proven ability to manage property operations, ensuring compliance, 3C, network management, and quality audits to enhance guest experience, while guiding and achieving KPIs of hotel managers

• Proficiently handle bus operator calls related to payment and technical solutions, providing prompt and effective solutions• Expertly create bus layouts and service routes to optimize operational efficiency and customer experience• Skilled in handling OTA partner calls related to technical and service issues, ensuring prompt resolution and fostering strong relationships• Professional in handling escalated customer complaints from OTA, providing empathetic and effective solutions to enhance customer satisfaction• Proven ability to maintain cordial relations between clients and Abhibus, acting as a liaison to resolve issues and ensure a win-win situation for both parties

• Delivered exceptional customer service by actively interacting with clients and driving the sales process forward• I spearheaded a team of 20+ people to enhance customer satisfaction through various initiatives, including the reduction of escalations, heightened customer engagement, and improved turnaround times• Implemented process improvements using data-driven insights and specialized tools to enhance team efficiency and performance• Skilled in addressing client requests and queries, providing valuable insights to improve standard operating procedures• Ensured team members achieved required key performance indicators and billable targets, resulting in successful outcomes for both the team and the organization

• Efficiently create replacement orders for Intel Desktop Boxed Motherboard and Processor, ensuring timely delivery and customer satisfaction• Professionally handle customer queries and troubleshoot technical glitches, providing prompt and accurate solutions to enhance customer experience• Expertly assist Intel Authorized Service centers with product validation and other replacement queries, ensuring compliance with company policies• Skillfully manage vendor calls, providing required information and helping them with replacement orders, fostering strong vendor relationships and ensuring timely deliveries• Proven ability to lead a team of 10+ customer service representatives, meeting SLAs and achieving business objectives in the absence of team leaders and subject matter experts

• Diligently manage machinery and vehicle records, tracking movement, utilization, and serviceability across multiple sites• Efficiently project and manage machinery and vehicle utilisation, insurance and tax renewals, permits, and liabilities on a monthly basis• Skillfully manage quotation receipt and bill follow-up for machinery, insurance and tax renewals, maintenance, and transportation, ensuring timely payments• Expertly verify and clear bills from hired parties, including machine rentals, spares, labor, and transportation• Effectively manage a team of 30+ people, including maintenance engineers and accountants, while keeping track of productivity and materials used for production, and briefing top management on machinery utilisation with detailed analysis and insights