Pavan Malladi Email & Phone Number

Hyderabad Area, India

Heading Product Management, Sales (Europe, Asia & USA), Customer Success Teams.Developing High Performing Teams with Customer First mentality. Ensuring Product Development timelines are met. Gathering new Business Requirements, Interacting with Existing customers, registering their inputs, doing the feasibility study, etc.Driving new business growth through greater advocacy and reference-ability from existing customer base.- Define, implement and share CS effectiveness measures across CS organization.Product Demonstration, Involved in Customer Retention & Renewal, Upsell, Cross-Sell, Pricing negotiations, Installation, customization, etc.,Working across departments, different locations adhere to the road map.Ensuring NPS benchmarks are met by the team.Ensuring Product inside sales targets are met

Hyderabad Area, India

Hyderabad

Hyderabad Area, India

Senior Team Lead (Joined as)A.M Manager Role: Streamlined the 3 major accounts of 800+seater along with 3 Assistant Managers & 5 TL’s located in Hyderabad & Bangalore; managing Verizon, AT&T & Guardian processes from a WFM perspective Certified as Six Sigma Green Belt from Satyam, upon successful completion of project on reducing the Break & Staffing Leakage Minutes Established a new WFM team for a new project for 400+ agent’s process with 3 TL’s & 5 Manager on Duty & MIS team Worked as In-charge of forecasting & scheduling & achieved 98% of success in forecasting & scheduling using IEX, Blue pumpkin and other tools Successfully established and continued a major responsibility give on March 1st 2007 given a new project to set up WFM team for one of the Satyam’s Biggest Account (Verizon) Led a team of 2 TL’s and 15 skilled team members (MOD & MIS)’ directly reporting to support 600+ operation agents along with management staffHighlights: Streamlined activities pertaining to intraday service level management, floor management, client interaction & teams performance for Satyam’s Biggest Account (AT& T (BellSouth)) & achieved 97% of success on Intraday Management Mentored 2 TL’s & 8 Associates (MOD & MIS) in (AT& T (BellSouth)) process to support 500+ operations agents with the management staff Got trained in Six Sigma Green Belt & won an appreciation from project stakeholders and higher management on ”successfully implementing the cap outbound calling change management plan” by reducing of outbound calling”; saved revenue from this new process re-engineering was around 5.76% of total revenues Received “Client Appreciation as “Most Preferred Customer Centric Manager” for AT&T project, & got promoted as Assistant Manager Attended various management trainings in Satyam; along with weekly, fortnightly & monthly performance review meeting on various SLA's

Banglore