Pavan S Email & Phone Number

Mysore, Karnataka, India

Mysore, Karnataka, India

o Interacts with USA Tax collectors on daily basis and gets a Payment update and processing Information.o Update the Online tax paid information on the client application.o Process a tax payment cheque and payment online.o Update customer information online, Check for prior and current year tax information.o Recheck on the tax lien and processing the tax payment online.o Developing a strategy, the team will use to reach its goalo Providing any training that team members needo Communicating clear instructions to team memberso Listening to team members' feedbacko Monitoring team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed.o Managing the flow of day-to-day operationso Handling Escalations to maintain the AHT and Feedback scoreo Work towards achieving the team performance

Mysore, Karnataka, India

o Create an inspiring team environment with an open communication culture.o Set clear team goals.o Delegate tasks and set deadlines.o Oversee day-to-day operation.o Monitor team performance and report on metrics.o Motivate team members.o Discover training needs and provide coaching.o Listen to team members’ feedback and resolve any issues or conflicts.o Recognize high performance and reward accomplishments.o Encourage creativity and risk-taking.o Creating a Weekly schedule roaster as per the floor requiremento Identify training needs by evaluating strengths and weaknesseso Translate requirements into training that will groom employees for the next step of their career patho Build annual training program and prepare teaching planso Develop or oversee the production of classroom handouts, instructional materials, aids and manualso Direct structured learning experiences and monitor their quality resultso Acclimate new hires to the business and conduct orientation sessionso Deliver training courseso Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavioro Periodically evaluate ongoing programs to ensure that they reflect any changeso Stay abreast of the new trends and tools in employee development.