Pavan Singh

Pavan Singh Email and Phone Number

Fintech | Operations Manager | US Mortgage @ Infosys BPM
bengaluru, karnataka, india
Pavan Singh's Location
Greater Delhi Area, India
Pavan Singh's Contact Details

Pavan Singh personal email

About Pavan Singh

Result driven Operations Manager with over 8-years of experience in Strategy and Operations Management, Business Process Outsourcing, and Banking and Financial Services. Expert in engaging stakeholders, orchestrating team efforts, and driving continuous process enhancements. Exceptional communication and problem-solving acumen with a demonstrated ability to adapt swiftly to evolving priorities.

Pavan Singh's Current Company Details
Infosys BPM

Infosys Bpm

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Fintech | Operations Manager | US Mortgage
bengaluru, karnataka, india
Website:
infosysbpm.com
Employees:
21662
Pavan Singh Work Experience Details
  • Infosys Bpm
    Operations Manager
    Infosys Bpm Apr 2022 - Present
    Bengaluru, Karnataka, India
    Key Responsibilities:• Manage overall project operations, planning and monitoring the resource deployment in order to ensure optimal utilization of resources• Conducting periodic review with team leads review daily dashboards and provide guidance and support to the Team in order to ensure SLA and KRAs are in compliance• Handling client escalations with process owner and anticipate and plan for future challenges/issues with the process owner in order to ensure strong customer… Show more Key Responsibilities:• Manage overall project operations, planning and monitoring the resource deployment in order to ensure optimal utilization of resources• Conducting periodic review with team leads review daily dashboards and provide guidance and support to the Team in order to ensure SLA and KRAs are in compliance• Handling client escalations with process owner and anticipate and plan for future challenges/issues with the process owner in order to ensure strong customer relationships• Identifying training need for team, review training plans created by the TLs for their teams and monitor trainingimplementation for the process• Identify process gap and providing solution for it that can help in improving the process.• Work with the HR team to track open requests and hiring status and reconcile FTE reports to the list in the forecasting system.• Set goals for team, and provide regular feedback on their performance Show less
  • Better.Com
    Operations Manager
    Better.Com Aug 2021 - Mar 2022
    Gurugram, Haryana, India
    • Managed a team of 8 Team leads and 60 people where the team is responsible for preparing loan docs and coordinating closing and funding of the loan. • Managed SLA for Better.com as well as its partners loans, making sure than loans are closed on time and funds are wired to settlement agent. • Handled Payment/Wire related escalations that were received from client related wire amount mismatch. • Driving daily production and working with TLs on clearing production… Show more • Managed a team of 8 Team leads and 60 people where the team is responsible for preparing loan docs and coordinating closing and funding of the loan. • Managed SLA for Better.com as well as its partners loans, making sure than loans are closed on time and funds are wired to settlement agent. • Handled Payment/Wire related escalations that were received from client related wire amount mismatch. • Driving daily production and working with TLs on clearing production roadblocks/bottlenecks • Improving training material, SOP’s, and onboarding program for new hires • Identify process gap and providing solution for it that can help in improving the process. • Coached and mentored team members to make them achieve their full protentional Show less
  • Better
    Senior Team Lead
    Better Feb 2021 - Jul 2021
    • Assist manager with driving daily production.• Creating training material, SOP’s for new processes, and improving training material and onboarding program for new hires• Identify process gap and providing solution for it that can help in improving the process.• Working on escalations and solving problems and roadblocks that are critical for the process• Coaching and working on professional growth of TL’s.
  • Better.Com
    Team Lead
    Better.Com Jun 2019 - Mar 2021
    Gurgaon, Haryana, India
  • Verity Global Solutions Pvt Ltd.
    Senior Analyst
    Verity Global Solutions Pvt Ltd. Jan 2018 - Dec 2018
    Mumbai, Maharashtra, India
  • Xl Dynamics
    Financial Analyst
    Xl Dynamics May 2014 - Jun 2017
    Mumbai Area, India
  • Mott Macdonald
    Trainee
    Mott Macdonald May 2013 - Jun 2013
    Gurgaon & Faridabad
    Worked on a Industrial mapping project in which my work was to collect data from retail units working in Haryana. Information collected through the survey includes Basic Profile, Location and land, Investment in Plant and Machinery, Employment Generation, Closure/ Sickness, Credit Status, Turnover and Capacity, Need and Plans for expansion, Energy Sources.Key Role* Customer interaction* Data Collection planning* Team management* Data analysis

Pavan Singh Skills

Team Leadership Management Team Management Business Strategy Competitive Analysis Finance Banking Financial Analysis Project Planning Risk Management Corporate Finance Credit Risk Analysis Credit Risk

Pavan Singh Education Details

  • Fortune Institute Of International Business New Delhi
    Fortune Institute Of International Business New Delhi
    Finance & Operations
  • The University Of Texas At Austin
    Energy, Environment, And Natural Resources Law
  • Veer Bahadur Singh Purvanchal University
    Veer Bahadur Singh Purvanchal University
    Marketing
  • Mahendra Technical Inter College
    Mahendra Technical Inter College
    Pcm

Frequently Asked Questions about Pavan Singh

What company does Pavan Singh work for?

Pavan Singh works for Infosys Bpm

What is Pavan Singh's role at the current company?

Pavan Singh's current role is Fintech | Operations Manager | US Mortgage.

What is Pavan Singh's email address?

Pavan Singh's email address is si****@****ail.com

What schools did Pavan Singh attend?

Pavan Singh attended Fortune Institute Of International Business New Delhi, The University Of Texas At Austin, Veer Bahadur Singh Purvanchal University, Mahendra Technical Inter College.

What are some of Pavan Singh's interests?

Pavan Singh has interest in New Technology, Travelling, Environment, Human Rights, Arts And Culture, History.

What skills is Pavan Singh known for?

Pavan Singh has skills like Team Leadership, Management, Team Management, Business Strategy, Competitive Analysis, Finance, Banking, Financial Analysis, Project Planning, Risk Management, Corporate Finance, Credit Risk Analysis.

Who are Pavan Singh's colleagues?

Pavan Singh's colleagues are Parthiban Muthukannu, Rajasri Baskaran, Naga Sravanthi Tiramareddy, Subhadeep Ruidas, Sneha Sneha, Ahona Banerjee, Rajasekar S.

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