Pavan Soneji Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Manage Business Operations for Study Abroad Vertical• Revamped and launched improved product with a 15-point increase in NPS• Reduced TAT by 92% for all the operations related to the vertical• Liaison with all internal and external stakeholders for improved Study Abroad vertical experience• Negotiated and successfully implemented partnerships with external executive stakeholders to elevate customer experience• Actively involved in Product Development and Enhancement Process by providing market insights • Design and execute lead generation and lead nurturing models• Plan and execute innovative marketing campaigns including but not limited to email marketing, digital marketing (Search, Display & Discovery Campaigns) – Increase in lead flow by 82%• Worked on pricing strategies for strategic placement of all products• Worked on budgeting for the Vertical• Contribute to strategic business planning for long range planning and annual operations• Maintain 95% FCR (First Contact Resolution) for the Vertical• Design and execute pre-sales and post-sales customer experience journey• Brainstorm and implement themes for social media promotions and search campaigns• Identified and launched business centers contributing to 51% growth of business

Vadodara Area, India

• Conducted in-person counselling sessions with clients to garnish potential leads targeting product sale• Contributed to 15% of set team target in an individual capacity• Took up additional responsibility to generate business opportunities in untapped territories by leveraging useful market insights • Fostered strong relationships with parents (decision makers) for understanding child’s (consumer) progress• Monitored child’s (consumer) journey and provided study plans to parents accordingly

Vadodara Area, India

• Generated business opportunities through client engagement• Received “Team of the Month” for accomplishing 100% target by mentoring a team of 11 Career Development Executives (CDEs)• Initiated and implemented a creative way for generating new, efficient and economic leads• Spearheaded and conducted product and process training for new joiners to transition them to become contributing CDEs• Minimized the gap between Operations and Sales Team for higher customer satisfaction

Vadodara Area, India

• Supervised and managed 13 Business Associates on various locations and established brand image of the product which resulted in an increase in brand awareness by 9% YoY• Resolved on-site problems; identified and analyzed trends; monitored competitors’ activities and responded to customer needs

Post Graduation Programme In Management, Marketing/Marketing Management, General, 3.26/4

Bachelor’S Degree, Business Administration And Management, General

High School, Business/Commerce, General, B1

Activities and Societies: Acting, Sinning, Dancing, Leadership Positions for 4 consecutive years Awarded as the Best All-rounder..