- Managed CEO’s communications, including drafting and editing emails, reports, and presentations.- Researched tools and processes to enhance business operations across industries.- Scheduled high-level meetings, prepared agendas, and compiled detailed reports.- Assisted with budget planning, execution, and revisions to ensure financial accuracy.- Acted as a liaison between CEO and clients, maintaining strong, professional relationships.- Coordinated client functions and special events, ensuring seamless execution.- Managed website updates, marketing tools, and content creation to support brand visibility.- Delivered high-quality work with efficiency, discretion, and independent judgment.

- Founded a Coaching Business: Combined years of competitive and coaching expertise to develop a brand rooted in strength, endurance, and perseverance.- Empowered Holistic Athlete Growth: Fostered mental toughness and resilience alongside physical performance.- Built a Community of Athletes: Created a supportive environment through group sessions and personalized feedback.

- Designed and delivered personalized, data-driven training plans for athletes ranging from beginners to Ironman competitors, leveraging TriDot’s predictive analytics and machine learning technology.- Enabled athletes to achieve personal bests in races, with performance improvements of up to [X]% in key disciplines such as swimming, biking, and running.- Maintained high athlete retention rates through consistent support, motivation, and tailored feedback, contributing to positive coaching experiences and athlete loyalty.- Successfully coached athletes to complete milestone events such as their first triathlon, Ironman, or marathon, helping them surpass their personal limits.- Helped athletes track their SwimDot, BikeDot, and RunDot scores, providing actionable insights to improve discipline-specific performance on an equalized basis.- Fostered a culture of accountability and growth by facilitating regular check-ins, performance reviews, and goal-setting sessions.- Educated athletes on the value of TriDot’s patented performance optimization technology, driving engagement and trust in the system.

➤ Analyze data and perform complex month-end billing process to create accurate customer facing invoices.➤ Facilitate with customers, account managers and customer service team to resolve issues attributing to billing account delinquency.➤ Maintain process documentation to ensure it is accurate and reflects current state of billing requirements.➤ Provide training on month-end customer invoicing and new processes.➤ Collaborate with sales team and leadership to define billing requirements as new customer accounts are established.➤Assist in analyzing, managing, and meeting functional leaders billing goals.

➤ Managing 50+ client relationships, onboarding at least 8 new accounts yearly, and growing annuals sales of $1.1M by 12%.➤ Sourcing materials, scheduling deliveries, coordinating with internal teams and creating financial records.➤ Monitoring the shipping/receiving of products through tracking of shipments, liaising with suppliers, and processing reports.➤ Analyzing data and sales trends using statistical capabilities to understand supply and demand issues.➤ Facilitate and maintain vendor relationships, negotiating contracts and coordinate procurement of goods.➤ Collaborate with vendors and cross-functional teams to optimize supply chain processes.

➤ Performed billing, collection, and reporting functions and optimized organizational systems for payment collections.➤ Managed assigned accounts receivable deposits and record keeping activities for 6 companies within the organization.➤ Improved office operations by automating client correspondence, record tracking, and data communications activities.➤ Managed all aspects of the financial reporting for the companies including preparation and distribution of statements.➤ Analyzed data on customer's accounts to check for errors and inaccuracies and optimized software to prevent future errors.➤ Provided optimum customer service by having the ability to communicate articulately and efficiently.

➤ Successfully coached competitive swim for 100+ students varying in ages from 6 to 16 years in age and skill levels.➤ Implemented dry land programs for swimmers and developed team conditioning programs to help prevent any injuries.➤ Maintained skills checklists for each student throughout each session along with answering questions from participants.➤ Identified incorrect swimming techniques, coached students, and ensured that the swimming pool area was kept clean.➤ Championed open communication between parents and upper management, to implement training or class objectives.➤ Monitored student progress, provided detailed evaluations regarding development, and presented reports to parents.

➤ Successfully coached 30 athletes as well as coordinated special events such as pre-season tryouts and training camps.➤ Organized and scheduled class sessions within a certain time frame as well as supporting managers in training staff.➤ Effectively ensured the smooth and efficient delivery of training programs by adhering to all institutional regulations.➤ Planned all swimming groups and lessons that took into account students' abilities, goals, and progressive development.➤ Efficiently communicating with clients and members for marketing purposes a well as scheduling regular sessions.➤ Oversaw training and personal growth, established clear benchmarks for performance, and monitored team progress.

➤ Successfully grew customer base by 10% annually through word-of-mouth referrals based on customer satisfaction.➤ Developed individualized regimens or long-term plans to meet the goals, needs, and desires of individual clients.➤ Continuously worked with clients with moderate to severe injuries and adapted routines to meet specific requirements.➤ Attended other instructor's classes to observe their teaching styles and adapt effective practices or exercises for class.➤ Carefully watched over all clients to ensure correct quality of movement and directed proper, safe use of equipment.➤ Effectively attended to the needs of clients based on experience and abilities whether in one-on-one training or groups.

➤ Successfully grew customer base by 10% annually through word-of-mouth referrals based on customer satisfaction.➤ Developed individualized regimens or long-term plans to meet the goals, needs, and desires of individual clients.➤ Continuously worked with clients with moderate to severe injuries and adapted routines to meet specific requirements.➤ Attended other instructor's classes to observe their teaching styles and adapt effective practices or exercises for class.➤ Carefully watched over all clients to ensure correct quality of movement and directed proper, safe use of equipment.➤ Effectively attended to the needs of clients based on experience and abilities whether in one-on-one training or groups.

➤ Created and organized Triathlon related classes, seminars and training programs➤ Developed individualized regimens or long-term plans to meet the goals, needs, and desires of individual clients.➤ Continuously worked with clients with moderate to severe injuries and adapted routines to meet specific requirements.➤ Carefully watched over all clients to ensure correct quality of movement and directed proper, safe use of equipment.➤ Effectively attended to the needs of clients based on experience and abilities whether in one-on-one training or groups.

➤ Provided helpdesk support for external and internal clients who use data center services.➤ Acquired skills that developed knowledge in information technology through problem management and resolution.➤ Built understanding of customer, helpdesk and company policies and procedures.

➤ Provided systems administration and supported IBM RS6000 (AIX) server, Novell server and NT server.➤ Responsible for backups on servers, user set up and staff training.➤ Performed routine maintenance on all computers and responsible for hardware/software upgrades.➤ Managed NEC phone system for all clinics; including adding additional phones, programming phones and troubleshooting issues.➤ Established close relationships with vendors for purchases and repairs.➤ Assisted in developing an implementation plan for Internet and email using Microsoft Project.➤ Supervised and coordinated the opening of two new clinics; including wiring, PC setup and server setup.

➤ Educated users on the installation and maintenance of Thomson West software in various network environments.➤ Provided second-tier product support for escalated issues

➤ Provided comprehensive technical phone support to customers for legal software, hardware, West products and West equipment.➤ Supported 50+ West products.➤ Recognized for superior customer service quality.