Pavel Espinal Email & Phone Number

Playing a central role in the maintenance and enhancement of our pivotal cloud-based payment service platform, a cornerstone of our operations processing millions of dollars in monthly transactions. Simultaneously, I am spearheading the development and enhancement of back-end applications and processes in collaboration with cross-functional teams, with a focus on creating efficient, user-centric solutions.Responsibilities and Duties:- Designed and developed applications for complex data import/export, leveraging external APIs, and integrating Cloud services, utilizing both relational and NoSQL databases.- Collaborated with front-end team to seamlessly integrate user-facing elements, ensuring a cohesive end-to-end experience.- Established robust intercommunication channels with partner systems and third-party platform APIs to optimize system performance.- Spearheaded the development and maintenance of cPanel/WHM modules, enhancing system functionality.- Engineered modules for the Ubersmith billing system, streamlining financial processes.- Pioneered the creation of reusable, unit-tested code and libraries, driving efficiency and setting a foundation for future projects.

Responsibilities: - Combining technical expertise with customer service to resolve questions and issues, communicating clearly in writing to both, technical and non-technical people- Solve clients web technology problems using chat, email and phone.- Explain how DNS and hosting technology work.- Provide customers with a delightful customer support experience.- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.- Install, configure, maintain and solve errors for content managements systems including, WordPress, Drupal, Joomla, etc.- Multiple aspects of order processing tasks (Fraud Verification/Provisioning Errors/Order Management/Cancellations)

Dominican Republic

Ensure the successful execution of the company’s business mission through development and deployment of the needed technologies and tools while envisioning the company’s service offerings, leading implementation of web applications, and planning for risk and growth.Participate as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly.Key Tasks:- Development (PHP/MySQL)- IT infrastructure management (including Linux servers running key subsystems: Active Collab, surveillance security system, ERP platform, etc.)- Selecting and implementing suitable technologies to streamline all internal operations and help optimize their strategic benefits

Dominican Republic

Responsible for managing, motivating and provide effective guidance to the IT team members on a daily basis.Being the contact point for all team members proactively ensuring smooth team operations and effective collaboration.Key Tasks:- IT Department Team Leader- OOP PHP/MySQL Development- Linux Servers Administration

Dominican Republic

Development and deployment of custom telephony software solutions based on Asterisk VoIP framework.

Dominican Republic

Installation, configuration and management of web hosting Linux servers. Administration and performance tuning of database servers for one of the biggest marketplace websites in Dominican Republic: http://emarket.do

Computer Science

Education record