Pavel Ivasenko Email & Phone Number

Moscow, Russia

- Trade-in platform support in the Russian Federation, countries of Eastern Europe, the Middle East, Latin America (the largest regional retailers).- Teamwork with program developers regarding updating current functionality and resolving technical issues.- Monitoring the development and testing new version of trade-in platform and mobile application.- Searching for errors of trade-in platform and application along with tracking their correction.- Recording and conducting platform trainings.

Moscow, Russian Federation

- Onsite support for the end users (>600) in the Moscow office, remote support for Russian regions and EE cluster (incidents solving, escalating to the Global Service Desk);- Support of external IT specialists in Russian regions (e.g. computers installation, new equipment configuration and so on);- Data backup, lost data restoration after IT incidents, antivirus protection control;- HW maintenance (servers, communication equipment, printers, MFD, desktops, laptops and other devices), repair;- SW management (licenses, updates);- HW and SW requirements analysis, quotations requests, procurement initiation;- IT project rollout and implementation;- IT policies development and implementation;- Purchase of necessary software, hardware and periphery, network and communication equimpment and so on.- User trainings;

Moscow, Russian Federation

Information support of Bank-Partners:- provide information about check-in and closing of money transfer points;- work with database of Bank-Partners; - solving issues with operators of Bank-Partners;- support of stimulation program of Bank-Partners; - colleagues training.