• Processing and prioritized user requests, troubleshooting and resolving issues related to CRM systems.• Analyzing technical issues, tested APIs and system integrations, conducted log analysis.• Reviewed project requirements and acceptance criteria, performing manual testing across browsers and devices.• Documented defects with detailed reproduction steps and collaborated with developers for resolution.• Performed testing to improve overall application usability.

• Provided technical consultations on product functionality, troubleshooting issues related to construction tools.• Managed technical, commercial, transport documentation, including invoicing, contract preparation.• Collected and analyzed data for participation in tenders alignment with business requirements.• Onboarded and trained new employees, delivering them operational workflows to ensure smooth integration.

• Developed technical materials based on industry standards.• Planned and structured curriculum to design and implement educational programs.• Maintained records of student assessments and progress, ensuring accurate data tracking and reporting.