Pavel Pichardo

Pavel Pichardo Email and Phone Number

Customer Support, Leveraged Commentary & Data (LCD) @ PitchBook Data
Pavel Pichardo's Location
Jersey City, New Jersey, United States, United States
Pavel Pichardo's Contact Details

Pavel Pichardo personal email

n/a
About Pavel Pichardo

Pavel Pichardo is a Customer Support, Leveraged Commentary & Data (LCD) at PitchBook Data. He possess expertise in microsoft office, microsoft excel, microsoft word, powerpoint, customer service and 16 more skills.

Pavel Pichardo's Current Company Details
PitchBook Data

Pitchbook Data

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Customer Support, Leveraged Commentary & Data (LCD)
Pavel Pichardo Work Experience Details
  • Pitchbook Data
    Customer Support Specialist, Lcd
    Pitchbook Data Oct 2022 - Present
    Seattle, Washington, Us
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  • Rent The Runway
    Customer Experience Operations
    Rent The Runway Jun 2019 - Oct 2022
    Brooklyn, New York, Us
    • Identifies system errors and reports bugs within CX Admin software for further investigation• Partners with cross functional teams and leaders to increase efficiency and productivity in Customer Support• Organizes and facilitates training guides for Customer Support Agents • Investigates fraudulent payments and accounts by collaborating with third party vendors • Analyzes daily reports for delinquent and outstanding billing inquiries• Resolves escalated client complaints relating to technical, shipping and billing inquiries• Audits shipping claims and launches lost package investigations with third party vendors
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  • Bloomberg Lp
    Bloomberg Customer Support
    Bloomberg Lp Aug 2017 - Jan 2019
    New York, Ny, Us
    • Provided on-site support assisting users with technical and hardware troubleshooting • Managed high volume of clients through phone calls, emails, and Bloomberg instant message• Instructed clients to diagnose and resolve technical issues with trading platforms• Identified & resolved customer concerns, by researching financial product data and providing real time resolutions• Supported Sales Managers with client high touch technical support
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  • Cartier
    Client Service
    Cartier Jun 2016 - Aug 2017
    Meyrin, Ch, Ch
    • Accelerated product adoption by compiling and analyzing client’s consumption trends and upselling services• Managed the client repair flow, execution of reports, and monthly inventory/reconciliation• Assisted management as necessary with escalated client’s feedback and share resolution and follow up. • Partner with client-facing teams to manage the boutique supply and product inventory
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  • Dealer Tire
    Tire Service Advisor
    Dealer Tire Apr 2015 - May 2016
    Cleveland, Ohio, Us
    • Exceeded Monthly Sales Goals by 30% • Diagnosed tire-related problems, recommending service, and quoting prices.• Directed the planning and scoping of promotional sales events for social media and point of sale campaigns• Increased service up-sales by completing monthly market analyses.• Improved department productivity by creating service performance goals and track team progress
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  • Prestige Mini
    Service Advisor
    Prestige Mini Jan 2012 - Feb 2014
    Ramsey, New Jersey, Us
    • Verified vehicle needs based on customer complaints and technician’s inspection• Prepared repair orders for clients after confirming root cause including cost and time estimates• Communicate with Technicians and Parts Associates to ensure timely completion of work• Maintained product knowledge to effectively assist with maintenance requirements and warranty information
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  • Bmw Of North America
    Claims Analyst
    Bmw Of North America Jul 2005 - May 2012
    Woodcliff Lake, Nj, Us
    • Assisted with policies and procedures development and training for MININEXT Certified Pre-Owned Program • Developed policies for repair versus replacement by researching vehicle components tolerance specifications• Administered dealership submissions for MINI and BMW Certified Pre-owned vehicles • Processed warranty claims for National Workshops, Vehicle Distribution Centers, BMW & MINI CPO• Research vehicle history verifying all proper maintenance and repairs were completed properly • Work with technicians and service advisors to gather parts needed for repairs to customer vehicles
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Pavel Pichardo Skills

Microsoft Office Microsoft Excel Microsoft Word Powerpoint Customer Service Research Teamwork Photoshop Social Media Public Speaking C++ English Java Html C Windows Matlab Event Planning Autocad Time Management Management

Pavel Pichardo Education Details

  • Bergen Community College
    Bergen Community College
    General

Frequently Asked Questions about Pavel Pichardo

What company does Pavel Pichardo work for?

Pavel Pichardo works for Pitchbook Data

What is Pavel Pichardo's role at the current company?

Pavel Pichardo's current role is Customer Support, Leveraged Commentary & Data (LCD).

What is Pavel Pichardo's email address?

Pavel Pichardo's email address is pp****@****ire.com

What schools did Pavel Pichardo attend?

Pavel Pichardo attended Bergen Community College.

What skills is Pavel Pichardo known for?

Pavel Pichardo has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English.

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