SAP Hybris C4C System Implementation for external customers. Analysis customers' of business and technical processes.Preparation of technical and process documentation for smooth run of the implementation processes.SAP Users and specialists training.Direct communication with customer, solving issues in productive C4C systems. Support and monitoring of already implemented production C4C systems.

- Project Management - take part or even lead projects connected to SAP implementation and development. • Leader of the upgrade of the SAP HRIS Module (Duration: 7 months, affected 5000 users)• Implementation and Support of SAP CRM module in Japan Deloitte Office- SAP CRM Module Responsible – Implementation and testing of changes, managing the development of internal customers’ requests. (several changes a month)• Team management – 6 to 10 people in the team, help with assigning team members to specific tasks, tracking the efficiency and quality of the support we provided to 2000 clients\users.- Create changes proposals and system changes specifications for developers in SAP CRM- Training and coaching new team members (both on site and via conference calls)- Yearly recounting of used licenses of all SAP modules used in Deloitte (HRIS, FI, CRM) based on the SAP specifications.

- Support - Answering system questions, advising users on best practice in CRM Module and Empire Time software. - for all 17 countries in the Deloitte Central Europe region (5000 users)- Assisting users with non-routine, more complex tasks and general problem resolution in SAP CRM Module and Empire Time software. - Routine data administration and accurate data entry- Training and coaching users. (At least 2 training session a month for 2-15 people)- Analysis – Assisting with system development to improve business efficiency and quality of information.

- Management and coordination of the activities entrusted to consultants- A regular feedback to consultants, secure communication inside the team reporting the results of the team- Addressing personnel issues / problems- Proposing steps to improve the level of care and increasing efficiency team- Responsibility for achieving the objectives for the team- Monitoring the performance and quality of work team- Responsibility for development consultants- Conflict resolution in the team,with the customer or within the company

- Actively selling products and services to customers- Providing current information about products and services- Solving customer requirements and needs- Dealing with existing and potential customers- Activities aimed at the implementation of sales plans- Ensuring administrative activities and work associated with the sale and subsequent customer service- Collaboration with colleagues in the team and other business units

- Working with customers of international hotel.- Responsibility for accommodation for clients booking and reservation- Creating a schedule of shifts- Administrative work connected do tourism