Worked for a heavily regulated web based poker company where compliance, risk mitigation and threat prevention were imperative. Providing security assurance within live, test & office environments. I was involved in all aspects of operational and project security activities. Worked on process reviews to ensure security best practice. Data protection ensuring confidentiality, integrity and availability (CIA) principals. Worked on PCI DSS requirements compliance.

As part of a small team I was responsible for operational security matters with strong involvement in projects and solutions. Held responsibility of security over 9000 workstations and 100's servers. Management of over 25 firewalls and various network devices. Securing network perimeter with 2Gbps and new datacentre with 10Gbps links. Involvement in wireless controllers upgrades and service improvements.• Support and development of systems and mechanisms which ensure that the College information infrastructure receives an appropriate level of protection from external and internal security threats• Provide 2nd/3rd line support related to IT & network security incidents and queries• review and approve security models related to new projects and developments • Install, manage, monitor, maintain and support relevant security infrastructure• Responsible for ongoing management, maintenance and support of security software/hardware• Preparation of security guidelines, procedures and policy proposals • Proactively look at workflows and propose change to current processes • Create technical documentation and prepare architecture overviews• Design spreadsheets or databases to meet specific needs • Preparation and submission of security or incident report• Security awareness training• Work in a mature change management system following ITIL best practice • Ability to adapt, learn quickly and flexibly by focusing on current business needs • Effective problem solver, being able to step back and analyse issues • Take ownership of various issues or problems from beginning to completion• Cooperate and engage with Server, Network, Application teams and business stakeholders• Ability to communicate at different levels • Organise and delegate work for junior member of staff• Vulnerability management & threat assessments• Participation in Out Of Hours rota / on call group rota

I was responsible for running the operations of enterprise telephony.I was managing telephone system with 7000 extensions across 4 central London campus sites.• Management of telephony systems: Aastra / Ericsson MX One Telephony Switch Billing & Voicemail system, AVR, ACD • Resolution of requests or faults via Remedy system• Liaison and management of 3rd party wiring engineers• Liaising with service providers, range of college stakeholders and Networks Security teams• Troubleshooting and diagnostics of telephony related connection outages• Diagnostics of call routing, call records & billing issues related to various investigations• Supervision of junior staff contractor • Responsible for maintenance of TS web pages, ordering of equipment & monthly internal recharges• Provision of training to staff for specific telephony systems• Review of processes & procedures - seeking improvements & effectiveness through range of IT systems

• dealing with call & email queries related to KCL courses• database input, directory changes, web content auditing• updating technical procedure documentation • responsible for training our team - new MS software (Word, Excel and Outlook)