• Implementation, support and inventory control of applications used SCCM, Service Manager, Altiris, Mass360 MDM•Development and implementation the most efficient and cost-effective solutions Green-Belt Certification, 5S, Lean•Evaluation of system specifications for business requirements• Development and preparation of computer solutions• Working closely with management to prioritize business goals and information needs

End-User desktop software and hardware support. Troubleshooting, Office, Windows, software-installations, and third-party plug-ins. I was also in charge of MDM management and deployment of corporate owned devices. Served as the first point of contact for customers seeking technical assistance over the phone or email•Performed remote troubleshooting through diagnostic techniques and pertinent questions•Determined the best solution based on the issue and details provided by customers•Walked the customer through the problem-solving process•Directed unresolved issues to the next level of support personnel•Provided accurate information on IT products or services•Recorded events and problems and their resolution in logs•Followed-up and updated customer status and information•Passed on any feedback or suggestions by customers to the appropriate internal team•Identified and suggested possible improvements on procedures