Pavel Rusko Email & Phone Number

Prague, Czechia

Prague, Czechia

Prague, Czechia

• Creating and implementing CX strategies for B2B and B2C segments.• Managing cross-functional teams and project streams focused on developing customer experience.• Prepare and manage annual budgets to achieve set objectives and goals.• Demonstrable improvement in CX performance metrics such as NPS scores.• Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations. • Training and… Show more • Creating and implementing CX strategies for B2B and B2C segments.• Managing cross-functional teams and project streams focused on developing customer experience.• Prepare and manage annual budgets to achieve set objectives and goals.• Demonstrable improvement in CX performance metrics such as NPS scores.• Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations. • Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.• Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.Conduct customer research, surveys, and market analysis to identify customer needs, preferences, and trends. • Stay updated on industry trends, best practices, and customer experience innovations, and apply them to enhance the company's customer experience strategies and tactics. Show less

Prague, The Capital, Czech Republic

• Map the customer experiences across digital channels, devices, and touchpoints, and define customer journeys.• Align customer experience strategies with marketing initiatives and set future visions for products and services that meet client needs.• Working with data and qualitative insight, through collaboration with product owners, product and segment managers, to design solutions and strategic propositions.• In charge of the Sirius automated reporting tool for analyzing and… Show more • Map the customer experiences across digital channels, devices, and touchpoints, and define customer journeys.• Align customer experience strategies with marketing initiatives and set future visions for products and services that meet client needs.• Working with data and qualitative insight, through collaboration with product owners, product and segment managers, to design solutions and strategic propositions.• In charge of the Sirius automated reporting tool for analyzing and responding to customer feedback.• Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback. Show less

Prague, The Capital, Czech Republic

CAPI SpecialistComputer-assisted personal interviewing.•Programming market surveys with CAPI programming language and methodology.•Cooperating with Production, Project management, IT & Financial department •Data management- Counting surveys quotas, data collecting, data controlling, •Field management- Software and Hardware support, recruiting •Project management

Slovensko

Working with agency colleagues to devise an advertising campaign that meets the client's brief and budget. Brief media, creative and research staff and assisting with the formulation of marketing strategies. Communication with clients on the progress and execution of the contract.

Hlavní Město Praha, Česká Republika

Key responsibilities: •Create and execute social media strategy based on organic reach algorithm. •Market analysis•Made partnership deals and B2B networking •Gaining experiences in web development

Bratislava, Slovakia

Key responsibilities: •Promotes sales by demonstrating products and merchandise to customers.•Helps customers by providing information.•Completing payment transactions.Other responsibilities: •preparing merchandise for delivery.•identifying and investigating customer complaints and service suggestions.

Master'S Degree, Demography

Bachelor'S Degree, Demografie