-Educated customers on the correct and efficient use of self-service options.-Promoted company sponsor programs.-Service, product protection and charity initiatives.-Observed the activities of a customer to determine when and if assistance is needed.-Demonstrated knowledge about responding to EAS alarms.

- Managed IT Infrastructure support of 25 Overseas Manufacturing Units (2500+ users) - Network/Application/End user Devices - Managed Infrastructure Site Setup Projects of the Overseas Structured Business Units.- Evaluated Quality of IT Support Services provided and ensuring the robust system availability.- Conducted periodic & ad-hoc audits in order to ensure the proper IT compliance with the agreed service level agreements.- Assigned and Evaluated KPIs for overseas site support teams who directly reported to me.- Prepared annual budgets for IT related capital and operational expenditure of manufacturing entities.Projects1. Facial Recognition Implementation for Employee Attendance Capturing, Temperature Detection & Face Mask Identification. 2. SAP Avantra Implementation (Monitoring Platform) for Internet Data Centre. 3. Anti-Virus Distribution for 13000+ End user Devices (Windows/MAC) and 700+ Servers (windows/Linux). 4. SAP Quality Server Migration for Disaster Recovery Centre. 5. Video Conferencing Distribution and Installation of SBU’s Locally and Internationally. 6. Bio-Metric Installation, Attendance capturing and Oracle connectivity of International Factories. 7. Sewing Machine Downtime indication(e-andon) & SMS/Teams Alert Implementation. 8. Data Centre Projects (Server/Firewall/VM New Installations and Upgrades).

- Managed IT Infrastructure support of 14 Overseas Operational Units (1500+ users) - Network/Application/End user Devices - Conducted Sessions for Onboarding and Off Boarding Process Management (IT Policy, Security Awareness, Terminations, Compliance etc.) - Prepared annual budgets for IT related Capital Expenditure and Operational Expenditure - Evaluated and Designed New SBU infrastructure requirements. - Applications, Systems, Networking, Computer and VPN related Troubleshooting.

- Site Administrator for Structured Business Unit (Manufacturing Plant).- Managed 300+ computer users in the plant and helped them to solve day-to day operational issues related to software and hardware. - Configured and maintained virtual servers for File Servers, SQL Servers, Active Directory, SCCM and HR Management Systems. - Maintained daily backups for servers.

- Customer Support for HP Large Format Printers all around the country. - Implemented Smart Card Printing Solution for the first time in Sri Lanka. - Created project proposals for the managed print solutions to the clients.