Pavithra Kothalawala Email & Phone Number

Invermere, Bc, Ca

Invermere, British Columbia, Canada

Canmore, Alberta, Canada

Calgary, Alberta, Canada

-Educated customers on the correct and efficient use of self-service options.-Promoted company sponsor programs.-Service, product protection and charity initiatives.-Observed the activities of a customer to determine when and if assistance is needed.-Demonstrated knowledge about responding to EAS alarms.

- Managed IT Infrastructure support of 25 Overseas Manufacturing Units (2500+ users) - Network/Application/End user Devices - Managed Infrastructure Site Setup Projects of the Overseas Structured Business Units.- Evaluated Quality of IT Support Services provided and ensuring the robust system availability.- Conducted periodic & ad-hoc audits in order to ensure the proper IT compliance with the agreed service level agreements.- Assigned and Evaluated KPIs for overseas site support teams who directly reported to me.- Prepared annual budgets for IT related capital and operational expenditure of manufacturing entities.Projects1. Facial Recognition Implementation for Employee Attendance Capturing, Temperature Detection & Face Mask Identification. 2. SAP Avantra Implementation (Monitoring Platform) for Internet Data Centre. 3. Anti-Virus Distribution for 13000+ End user Devices (Windows/MAC) and 700+ Servers (windows/Linux). 4. SAP Quality Server Migration for Disaster Recovery Centre. 5. Video Conferencing Distribution and Installation of SBU’s Locally and Internationally. 6. Bio-Metric Installation, Attendance capturing and Oracle connectivity of International Factories. 7. Sewing Machine Downtime indication(e-andon) & SMS/Teams Alert Implementation. 8. Data Centre Projects (Server/Firewall/VM New Installations and Upgrades).

- Managed IT Infrastructure support of 14 Overseas Operational Units (1500+ users) - Network/Application/End user Devices - Conducted Sessions for Onboarding and Off Boarding Process Management (IT Policy, Security Awareness, Terminations, Compliance etc.) - Prepared annual budgets for IT related Capital Expenditure and Operational Expenditure - Evaluated and Designed New SBU infrastructure requirements. - Applications, Systems, Networking, Computer and VPN related Troubleshooting.

Unichela Panadura

- Site Administrator for Structured Business Unit (Manufacturing Plant).- Managed 300+ computer users in the plant and helped them to solve day-to day operational issues related to software and hardware. - Configured and maintained virtual servers for File Servers, SQL Servers, Active Directory, SCCM and HR Management Systems. - Maintained daily backups for servers.

Colombo 07

- Customer Support for HP Large Format Printers all around the country. - Implemented Smart Card Printing Solution for the first time in Sri Lanka. - Created project proposals for the managed print solutions to the clients.

Network System Specialist, Information Technology

Master Of Business Administration (Mba), General Mba

Graduate Diploma In Business Management, Business Administration And Management, General, Merit