Pavit Dhillon Email & Phone Number

Auckland, New Zealand

- Shipping Management: Efficiently managed inbound orders from international suppliers, ensuring accurate tracking and timely updates on business systems.- Supplier Collaboration: Worked closely with suppliers to coordinate container arrivals, optimizing logistics operations for the Auckland facility.- Communication and Prioritization: Effectively communicated priority shipments to suppliers, ensuring on-time delivery and maintaining smooth supply chain flow.- Reporting and Analysis: Provided senior management with insightful reports on supply chain performance, supporting informed decision-making processes.- Documentation and Compliance: Ensured timely loading of shipping documentation and compliance with customs regulations, minimizing delays and penalties.- Cost Management: Managed inbound containers to avoid demurrage charges, optimizing cost-efficiency in shipping operations.- Customer Service Support: Kept Customer Service informed of any delays or issues, prioritizing customer satisfaction throughout the shipping process.- Cross-functional Collaboration: Collaborated with internal teams and external partners, including logistics providers and suppliers, to achieve shared objectives and enhance overall operational efficiency.

Auckland, New Zealand

- Communicate directly with customers promptly either by telephone, electronically or face to faceRaise sales orders and keep customers informed of order progress and updates- Maintaining accuracy of orders entered, with correct pricing and meeting all cut off times- Assist in maintaining DIFOT >95%, and other key performance indicators- Managing the product support e-mail account- Administration of product support- Maximising sales opportunities- Monitor and maintain reports such as cut and delivered report daily- Support the CW team to achieve exceptional customer focused behaviours-Track and trace deliveries and associated communications- Assist customer service team leader in projects and other tasks- Establish and implement areas of improvementsSupport the Logistics Manager / warehouse team, prioritizing outbound orders when required

Kolkata, West Bengal, India

• Leading a team of 6; Growing base of 250 plus customers(Kids & Adults). • Extremely high retention rate; 2/3 customers retained every year.• Spear heading day to day operations, marketing & promotions.• Database Management & Analytics.• Professional experience in large scale event management (End to End). Achievements:• Rated 4.9 on google for high quality & consistency.• Achieved initial investment within the first 6 months of operations.• Achieved 10% YoY growth despite covid and lockdown scenarios.

Auckland, New Zealand

• Closed $600,000 worth of deals for various clients in home improvement domain. • Key contributor in setting up various pop up stores in Auckland.• Extensive knowledge of working end to end with Kiwi & Australian customers.• Proficient in sales techniques such as straight-line method, up-selling, cross selling and down selling.• Consistently ranked in top 25% of the sales force team.• Excellent customer feedback on ability to handle all situations.

Auckland, New Zealand

• Responsible for maintaining service levels in the restaurant.• Cash and Inventory Management, planning & executing day to day operations.

Bengaluru, Karnataka, India

• Closed on average of Rs.2.5CR($480,000) in sales per year.• Clocked YOY personal growth of 15% .Store out performed the Kolkata store.• Instrumental in training and developing other staff at the store which resulted in the store achieving month on month target ahead of plan.• CRM for high profile customers at the store.• Data analysis and management to better store performance.• Assist the Store Manager with merchandising and ordering of stock to maintainpositive in flow of high selling merchandise.• Invoicing and streaming tasks for team members which helped us in maintainingthe store as well as target achieved.Achievements:• Awarded a trip to Europe for achieving best sales Pan India. • Managed a team of 4 to achieve store targets.

Bengaluru, Karnataka, India

• Managing all US AT&T customer by providing them customer service and additional products.• Sales for Home Phone, Internet and TV service.

Bengaluru, Karnataka, India

• Responsible for acquiring new customer through consultation and a defined channel of acquisition.• Building and maintaining a healthy relationship with clients.• Review independently all documents and link entire customer account to suitable plan for further development.

Diploma In Applied Management, Business/Commerce, General

Diploma, Digital Marketing

Bachelor'S Degree, Business/Commerce, General