❖ Over 4+ years of Professional experience in IT industry, Involved in Administration and developmentand support experience on User access management, SAP Access and Virtualsm .MSBI projects withextensive usage of SQL Server Database/2012.❖ Hands-on tools like Service Now, HPSM, Oracle Discoverer, and Sap GUI.❖ Handling the application functionality, performance, availability and recovering from downtimesituations.❖ Hands-on Sql to maintain the user’s data with respective applications.❖ Experience in Linux commands to perform application-related health checks.❖ Experience in User access management for SAP users and DXC-supported applications.❖ Experience in Server Administration and access, tools like Virtualsm.❖ Experience in handling Incident Management and change task management.❖ Engaged in creating tickets, mails, chat, and target questionnaires❖ Analyzing, documenting and translating Client requirements into functional requirements❖ Conducting structured walkthroughs of the requirements to the client and the Technical team❖ Providing support to the Build and Testing team from a functional perspective❖ Strong partnership Development, Account Managers and Production Support Team Provide support tocustomer/user inquiries or concerns regarding our products or services❖ Work on ITIL concepts like (Incident management, Change management and Problem management)❖ Manage the daily workload based on priorities and Maintain SLAs to provide quality services to endusers