Pavithra Pathinathan Email & Phone Number

Vancouver, British Columbia, Canada

• Field customer inquiries by telephone, email and text about their order details from post-sale to delivery
• Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
• Support inbound inquiries from sales team in regards to processing of order and status
• Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site
• Maintain accurate records of customer files, shipment dates and order activity information
• Update and maintain customer files and data base with ship dates, payment details and customer information

Chennai, Tamil Nadu, India

• Facilitated a learning environment that encourages knowledge, respect, and development of skills to engage with those of other cultures and backgrounds
• Taught and supervised undergraduate students
• Handled a wide range of subjects including Business Statistics, Management Information Systems, Materials Management, Financial Management
• Assisted with various departmental activities and providing academic support to the Head of the Department and other staff
• Analyzed departmental data for research projects, qualitative & quantitative analyses using MS Excel and Power Bi dashboards for student development and department accreditation
• Headed the Young researchers club (BBA department), assisting students publish more than 20 papers using complex statistical tools.

Chennai, Tamil Nadu, India

• Taught and supervised post-graduate students
• Handled Research Methodology & Statistics and Operations Research
• Guided and facilitated the successful completion of post-graduate research projects for more than 50 students
• Prepare or proctor examinations
• Develop teaching materials, such as syllabi, visual aids, answer keys, supplementary notes, or course Web sites

Kallakurichi, Tamil Nadu, India

• Supervised recruiting and maintained employee file information
• Set hiring goals including time frame and deliverables
• Managed payroll, entering payroll data into the system for audits
• Co-ordinated activities and operations on a day-to-day basis
• Managed communications from vendors and parents alike through calls, mails etc.

Chennai Area, India

• Coordinated with multiple stakeholders from kickoff to close off (PCs with multi-faceted clients, Polaris, Ntrust, Cognizant etc.)
• Constructed business proposals, documented business processes based on client needs that provided unique solutions and supported change management
• Address client needs, identify problems and resolve issues for seamless transactions
• Developed a variety of statistical and analytical reports for clients
• Analyzed quantitative and qualitative data using KPI’s developed for specific projects to provide targeted improvements.
• Created an implemented simple forecast models and dashboards to identify risks.

Responsible for working alongside managers and accepting delegated responsibilities and duties with the goal of eventually becoming a manager. Involved in screening candidates from Singapore. interaction with IT candidates and help create resourceful workers for our clients.

Master Of Business Administration (Mba), Hr & Finance

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering

Higher Secondary, Computer Science

Advanced Diploma In Computer Applications