Pavithra Ravikumar Email & Phone Number

Bengaluru, Karnataka, India

Karnataka, India

⦁ Handling queries that are raised on various social media platforms like Twitter, facebook, instagram and if anyone from management is contacted via linkedin with a query.⦁ Providing amicable resolutions on the escalations and also preparing the RCA in required scenarios to notify the higher management.⦁ Application worked are Zendesk (for ticketing) Haptik (for chats) Asttecs (for inbound calls) CLM for tracking customer details⦁ Supervising the calls from the Level one incident agents and classifying the incidents in the management systems as per the standards.⦁ Calculating and reviewing the charges paid by B2B customers and coordinating with all the teams including the finance team for the detailed updates on the profiles.

Bengaluru, Karnataka, India

⦁ Offered friendly and efficient service to customers, handled challenging situations with ease.⦁ Oversaw daily operations to ensure high levels of productivity.⦁ Conducted research, gathered information from multiple sources and presented results.⦁ Resolved conflicts and negotiated mutually beneficial agreements between parties.⦁ Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.⦁ Exceeded goals through effective task prioritization and great work ethic.

Bengaluru, Karnataka, India

⦁ Described product and service details to customers to provide information on benefits and advantages.⦁ Received payment information from customers and implemented it carefully into system to alleviate errors.⦁ Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.⦁ Developed working relationships with internal and external customers while assisting with account management duties.⦁ Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.⦁ Explained online self-help options to customers to promote additional and after-hours support choices.

Bengaluru, Karnataka, India

⦁ Established community relationships by coordinating events to maximize marketing strategies.⦁ Strengthened outreach by coordinating events to maximize marketing initiatives.⦁ Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.⦁ Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.⦁ Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.⦁ Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.

India

⦁ Conducted research, gathered information from multiple sources and presented results.⦁ Served customers and followed outlined steps of service.⦁ Verified candidate's education, employment, address before on-boarding them to work.⦁ Follow-up to be done as per UK client requirement matrix.⦁ Post which final quality check needs to be done before having the file submitted to the companies for the candidate to on-boarded for there roles.

India

⦁ Worked for a UK based company - Virgin Holidays . creating package tours, Scheduling the flights. Cancellation, billing, Voice process⦁ Rescheduling flights due to weather and operational constraint.⦁ Process refund on timely manner.⦁ Avoid escalation as much as possible.⦁ Have product knowledge