Technology Analyst
CurrentSpearheading incident management, change requests, and problem requests, ensuring seamless operations.Playing a pivotal role in stabilizing the production environment by addressing known and repetitive issues.Delivering timely batch status reports to business, upstream, and downstream stakeholders.Participating in Disaster Recovery planning and exercises to ensure business continuity.Conducting thorough log investigations and applied workarounds for unknown issues within SLA in batch monitoring.Achievements:Implemented a proactive incident resolution strategy, reducing incident resolution time by 20% within the first quarter.Received Learning Champ Award in Infosys year 2022