Customer Support Manager & Technical Trainer | 16 Years of Experience | Expertise in Customer Care,People Management ,Content specialist & TrainingCustomer Support Manager with 16 years of experience in delivering outstanding customer service and leading high-performing teams. Proven ability to enhance customer satisfaction, streamline operations, and manage escalations effectively. Extensive experience as a Trainer, developing and delivering training programs for customer service teams to boost performance and ensure consistent service excellence. Strong focus on mentoring, coaching, and empowering teams to meet and exceed KPIs such as CSAT, NPS, and FCR. Adept at building customer-centric support strategies, managing complex projects, and fostering collaboration across departments.Specialties: Customer Support Management, Training & Development, Team Leadership, Escalation Management, Process Improvement, CRM Systems, Customer Experience (CX), SLA Management, Performance Metrics, Conflict Resolution, Coaching & Mentoring.