Pavithran K Email and Phone Number

Client: Banner Health (US Leading Health Industry)• Lead Engineer for application support at Banner Health, focusing on resolving ServiceNow and other application issues.• Collaborated with ServiceNow developers to create solutions and streamline issue resolution processes.• Oversaw ServiceNow configurations, including group creation and catalog deployment for optimal functionality.• Managed major incident calls, coordinating with stakeholders to minimize impact and downtime.• Led Change Management processes, reviewing, providing feedback, and approving tickets for service improvement.• Participated in Change Advisory Board (CAB) meetings to address application queries and facilitate decisions.• Administered internal applications (Docuware, OnBase, R2W, Innovaccer), ensuring seamless operation and support.• Monitored Innovaccer workflows, conducted troubleshooting, and ensured system reliability.• Proactively monitored site health, performance, and stability using Azure Alerts to prevent disruptions.• Collaborated with cross-functional teams to resolve issues within SLAs, enhancing service delivery.• Troubleshot Windows OS (7/10), managed Active Directory, and administered Windows Server (2008/2012).• Handled network troubleshooting and employed basic PowerShell scripting for task automation.• Facilitated communication and collaboration through Slack, Skype, and MS Teams.• Supported network security with basic Fortinet Firewall configuration and maintenance.• Managed ITSM processes for incident, request, and change management, aligning IT services with business needs.• Proficient in office productivity (MS Office, Google Workspace) and IT support tools (Marimba, JIRA).• Administered DHCP/DNS, SQL/Postgres databases, and executed workflow management for infrastructure support.• Guided teams based on ITIL processes to enhance IT service management and delivery.

Client: Bundl Tech Pvt Ltd - Swiggy• Led the installation, configuration, and maintenance of Windows OS (7, 8, 10), ensuring operational excellence and user satisfaction.• Administered Active Directory, managing permissions and user access, securing cloud environments and facilitating seamless user experiences.• Engineered IT infrastructure setups for cloud kitchens, including configuring KOT printers, Raspberry Pi devices, and barcode scanners, enhancing operational efficiency.• Prioritized and managed service requests based on criticality, employing diagnostic and resolution skills to address user issues swiftly and effectively.• Managed user accounts, including creation, deletion, and password resets, as well as group creation, aligning with security policies and business requirements• Gained exposure to SDWAN/SD BRANCH devices from Aruba & Lavelle Networks, expanding technical expertise and infrastructure support capabilities.• Addressed basic network issues, ensuring reliable connectivity and system performance.• Implemented IT policies, managing standard requests such as admin rights and USB access, aligning user access with organizational security standards.• Compiled and presented IT asset management and antivirus reports, maintaining up- to-date system security and compliance.

Web researcher & Contact researcher were searching for content on the web and providing proper details about the product or a Person. worked in MS Excel and learned multiple excel formulas such as Vlookup & Macros.