Pavithra Ramanan Email & Phone Number

Bengaluru, Karnataka, India

- Managing a team responsible for development and operational activities within the Entitlement Management system, and mentoring them to increase their proficiency both technically and functionally, leading to efficient resolution of development issues, production tickets, or on time delivery of deliverables.- Expertise in SQL, Oracle PL/SQL.- Experience in Oracle modules involving OM, SC, IB, INV.- Managing a team of 4 support engineers to resolve production tickets on time and to ensure CSAT compliance.- Received very good feedback and appreciation for handling the production issues efficiently with minimal risk.- Involved in requirements discussions, story board preparation, estimation, daily Scrum meetings and retrospective meetings as part of Agile methodology.

Bengaluru, Karnataka, India

Subject Matter Expert for VMware Entitlement Management System.• Lead a team of 4 Engineers on the development and to perform operational activities in the Entitlement Management system.• Experience in Oracle modules involving OM, SC, IB, INV.• Expertise in SQL/PLSQL.• Worked on Restful web service.• Involved in requirements discussions, story board preparation, estimation, daily Scrum meetings and retrospective meetings as part of Agile methodology.• Experience in NoSQL database MongoDB and Neo4j.

Bengaluru, Karnataka, India

- Worked on multiple Development and Support Projects for Telecom Clients.- Handled a team of 2 and delivered various changes in the project.- As an oracle developer, Interacted with Onsite team to understand the RFC requirements/design and the defects.- As a primary support member responsible for Technical and Functional Support, Handling support issues, respond/ resolve to the tickets/ incidents in the application and performing support tasks.- Interacted with Business Concept Owner for planning and analyzing the Minor Enhancement changes.