Pavithra Shetty Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Developed detailed healthcare project plans and monitored them from start to finish.• Worked to develop solutions regarding crucial issues, and reported on project milestones.• Handled the overall management, performance, and completion of multiple concurrent projects.• Assembled project teams and assigns individual responsibilities and tasks.• Measured performance using appropriate tools and techniques.• Worked to foster mutual trust and encourage respect and cooperation… Show more • Developed detailed healthcare project plans and monitored them from start to finish.• Worked to develop solutions regarding crucial issues, and reported on project milestones.• Handled the overall management, performance, and completion of multiple concurrent projects.• Assembled project teams and assigns individual responsibilities and tasks.• Measured performance using appropriate tools and techniques.• Worked to foster mutual trust and encourage respect and cooperation among team members. Show less

Bengaluru, Karnataka, India

• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to business goals.• Formed and managed the presiding officer position of Internal Complaints Committee under POSH Act.• Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.• As part of Local Leadership team… Show more • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to business goals.• Formed and managed the presiding officer position of Internal Complaints Committee under POSH Act.• Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.• As part of Local Leadership team, collaborated with senior management for site improvement.• Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.• Promoted and enabled necessary changes to align operations with strategic plans.• Resolved understaffing issue, disputes, employee terminations and disciplinary procedures.• Led comprehensive safety programs for India employees under EHS.• Discovered and resolved complex employee issues that affected management and business decisions.• Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.• Part of the core team for Transition process during Business process outsourcing and divestiture for 2 transitions. • Analyzed and formulated compensation and benefits policies to establish competitive programs and comply with legal requirements. • Managed end to end cycle of recruiting, onboarding, terminations, and retrenchment. In charge of exit interviews to gauge areas of success and opportunities for improvement. • Identified and conducted training for employees recommending approaches to effect continual improvements in business objectives. • Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business. Show less

India

• As an assistant manager, my duties involved coordination and timely completion of tasks related support functions such human resources, operations and attendance management.• Designed and Implemented a new HR On-Boarding Program• Responsible to Mediate and conflict resolution on employee issues using current policies and disciplinary actions• Managed the payroll process for contract employees and included query resolution on payroll for full time employees.• Quarterly review… Show more • As an assistant manager, my duties involved coordination and timely completion of tasks related support functions such human resources, operations and attendance management.• Designed and Implemented a new HR On-Boarding Program• Responsible to Mediate and conflict resolution on employee issues using current policies and disciplinary actions• Managed the payroll process for contract employees and included query resolution on payroll for full time employees.• Quarterly review of performance management including but not limited to production, quality and attendance management for entry to mid-level employees.• Regular tasks included managing the staffing plan with budgets, performance tracking, managing attrition and resolving escalations related to employee queries.• Primary liaison and point of contact for selection, empanelment and reviewing documentation of contract agreements of new and prospective consulting firms on boarding.• Work with hiring managers, HR, and appropriate stakeholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need.• Performed different trials for process based on the skill, efficiency and expertise of different users to establish a process benchmark.• Hands on experience in assisting with interpretation of a variety of company HR policies and initiatives, benefits, compliance, etc. • Worked in partnership with HCP including Training & Development, Organizational Development, Compensation & Benefits, handling grievances• Responsible for preparing performance metrics reports for all operations employees and present it to the higher management.• Responsible for end to end recruitment for Operations teams.• Advised management on complex employment law issues to resolve issue consistently and fairly. Show less

India

• Managed the performance evaluation for the operations team, budgeting of work and human resources.• Created Monthly Newsletters and arranged monthly employee events.• Assisted in employee initiative programs including Employee Suggestion and Recognition programs (VOYS- Voys Out Your Suggestion)• Hands on experience weekly/monthly reports to management on performance, production, quality and attrition for the team.• Identified the training needs for team members to fulfill the… Show more • Managed the performance evaluation for the operations team, budgeting of work and human resources.• Created Monthly Newsletters and arranged monthly employee events.• Assisted in employee initiative programs including Employee Suggestion and Recognition programs (VOYS- Voys Out Your Suggestion)• Hands on experience weekly/monthly reports to management on performance, production, quality and attrition for the team.• Identified the training needs for team members to fulfill the process knowledge gaps.• Managed the audit program for operations as per HIPAA guidelines.• Successfully managed a pilot test program on a new payroll software system.• Responsible for on boarding for contract employees to permanent role.• Managed the Operations finance budget and staffing plan.• Counseled employees on performance to improve quality of service and efficiency.• Generated reports outlining cost/hire analysis, days to fill and other monthly reports for management leading to connectivity between leadership team and staff to align and accomplish recruitment goals Show less

India

• Created company's employee handbook outlining payroll, background checks, benefits, company policies, breaks, vacation, and performance expectations for operation’s employees• Handled the audit program for desk level procedures for all the departments to make sure organizational policies and procedures are adhered in everyday operations.• Started PHI (Protected Health Information) Audit, security metrics to make sure that all the operations departments are compliant with… Show more • Created company's employee handbook outlining payroll, background checks, benefits, company policies, breaks, vacation, and performance expectations for operation’s employees• Handled the audit program for desk level procedures for all the departments to make sure organizational policies and procedures are adhered in everyday operations.• Started PHI (Protected Health Information) Audit, security metrics to make sure that all the operations departments are compliant with policies.• Role required me assist the departments to match the health care guideline changes with organization policies.• I was appointed as the audit SPOC for KPMG audit for operations to ensure that the Compliance guidelines and policies are followed and worked as SPOC for Business Continuity Plan (BCP) for Operations.• Ensured the accurate documentation related to all phases of the recruitment process.• Worked closely with management to determine staffing requirements, identified and recommended potential candidates for teams.• Collaborated with Department Managers to review vacant positions, reallocate staff duties, and streamline procedures.• Coordinated induction for new employees both new hire and processed all offer letters, new hire paperwork and background checks• Processed leave of absence requests, promotions, internal transfers, contractors and new hires.• Supported HR Business Partner in performance and Talent Management process Show less

India

• Created the instructions document known as Desk Level Procedures (DLP) for all the operational areas, this was followed by all the users for daily claims processing.• SPOC for the HIPAA (The Health Insurance Portability and Accountability Act) and compliance guidelines training for new joiners.• Tracked and maintained the database for quality and attendance for all employees• Conducted New Hire Orientation, Exit Interviews and Leave of Absences• Responsible for project… Show more • Created the instructions document known as Desk Level Procedures (DLP) for all the operational areas, this was followed by all the users for daily claims processing.• SPOC for the HIPAA (The Health Insurance Portability and Accountability Act) and compliance guidelines training for new joiners.• Tracked and maintained the database for quality and attendance for all employees• Conducted New Hire Orientation, Exit Interviews and Leave of Absences• Responsible for project documentation like Process Requisition Form (PRF), project plans etc• Created scheduled and ad hoc reports as requested• Screened resumes, scheduled and conducted interviews Show less

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

Bachelor Of Business Management, Auditing