Pavlina Lahtcheva Email & Phone Number

Utrecht, UT, NL

Houten, Utrecht, Netherlands

• My responsibilities include:
• Manage the support of Miles ERP software solution for existing customers in Unit NL by handling bugs and change requests in Jira
• Perform quality assurance testing on customized customer solutions
• Create high-quality Product and project documentation in Jira and Confluence
• Customer communication by phone, email and Service Desk

Amsterdam, North Holland, Netherlands

• My responsibilities include:
• Manage the implementation of Legisway ERP software solution for new and existing customers
• Manage the full life-cycle of the project: conduct project workshops to define customization requirements; perform end-to-end software configuration; perform data imports; ensure timely project completion; testing.
• Continuously train users during the active project phase
• Create new reports & dashboards within the customer ERP system
• Specify new product features

Utrecht, Netherlands

• Managing Salesforce CRM for Field Sales Teams in Continental Europe, UK & Ireland, NorthAmerica and APAC, including data optimization, report generation and analysis, new featureimplementations, and customization
• Serve as a stakeholder on behalf of Field Sales in data projects
• Conduct Sales Skills sessions for the Digital Sales teams
• Preparation and support of Field Sales marketing campaigns and initiatives
• Campaign reporting and analysis

Utrecht Area, Netherlands

• My responsibilities include:
• Working closely with the Digital Sales management team on the digital transformation of Unit4
• Linking Digital Sales team to C-level executives in Marketing, Finance and Services at Unit4 to create, streamline and optimize internal and external processes
• Organizing and managing Digital Sales marketing campaigns and initiatives - creating the campaign plans, setting up webinars, maintaining initiatives calendar, selecting target audience
• Helping Digital Sales team build a better pipeline by generating leads and opportunities
• Organizing training sessions for the Digital Sales team

Utrecht Area, Netherlands

Sofia, Bulgaria

• My responsibilities include:
• Manage the implementation of new custom features for existing customers
• Manage the full life-cycle of the project: define requirements with a customer; agree on pricing; create specifications and functional requests; ensure timely execution of tasks; testing, demo and release; invoicing.
• Training of customer representatives and CRM administrators
• Coordinating the execution of various tasks related to the support of client accounts across different departments
• Creation of new reports within the customer CRM setup

Sofia, Bulgaria

Managing client projects in supportCrisis managementClient communication (phone and email)Technical writing

Master Of Arts - Ma, Contemporary Balkan History

Bachelor Of Arts - Ba, History

High School, Humanities/Humanistic Studies