• Work in TNAC team as the primary liaison between Sales and TELUS Downstream teams.• Evaluate service requests and determine the best overall costing solution to deliver Onnet or Offnet DATA circuits.• Prepare the overall solution along with costing to be proposed associated with the Mainstream and IP product and co-ordinate with other teams (Sales/Care, Pre-Design, Planning) for gathering inputs and/or dependencies for completing the solution.• Give customized solution for customer’s specific requirements (non-standard solution).• Deal with 3rd party Service Provider like BELL Canada, Rogers, Cogeco, Wire IE, and Aliant for last mile access for TELUS.• Provide pre-sales support (to Sales teams, Customer Solutions Engineers, and others) on the Design options and preferences.• Provide assignments to Transport Design (Private Line, WAN) and IP design (WAN, FR) teams for Low speed (56Kbps -1.5Mbps) and High speed (2Mbps-1 GiGE).

•Improved completion timelines of migrations by tightening up the processes and organization on the project.•Scheduled and coordinated higher migrations volumes exceeding the normal volumes up to four times during the project peak.•Eliminated a number of postponed migrations that were delaying decommissioning of network devices.•Coordinated emergency migrations in a short period of time to secure working service for customers and avoid outages.•Implemented new processes and tools to efficiently verify and process non-active services.•Provided planned and urgent assistance on other projects, acted as a backup coordinator to ensure projects activities go smoothly.•Responded to customers’ inquiries unrelated to migrations helping to establish more reliable relationships and improve level of service.•Worked closely with the project teams to build short, medium and long-term migration plans for thousands of customer services.•Liaised with Project Managers in order to ensure overall program deliverables are achieved for the migration of business customers’ services to the latest network architecture.•Provided program level reporting on the status of all managed services migrations and how these results contribute to the broader program goals.•Facilitated meetings with an Engineering team to ensure all migration work is completed in a timely fashion and to ensure the team is as productive as possible. Monitor an off-shore team and provide Quality Assurance and Reporting on their work output.•Maintained project records in WAN provisioning and deployment systems such as ECOPS, CRIS, MBS, NetCracker, NetProvision and etc.

•Supervised the integration of new employees to the project. Organized and facilitated a multicultural team to provide services efficiently and on time. As a result, customers increased their orders volume by 20% next year.•Developed welcome program to facilitate new project members' adaptation resulting in decrease of team members’ turnover by 15%.•Provided daily administrative support and assisted project teams with 9 Project Managers reporting.Worked closely with 3 Executives and 2 Finance Managers.Ensured that all projects needs are met.•Maintained over 20 projects simultaneously.•Set up new projects in ERP system by assigning roles and access settings for project members, inputting customer details, payment plan, invoicing calendar and other parameters.•Updated projects portfolios with validated and accurate data on regular basis, providing managers with financial and operational key figures.•Generated weekly/monthly reports on project process, status, timelines and deliverables.Forecasted project financial performance.•Scheduled and ran weekly project review meetings with Project Managers including budget and cost analysis.•Monitored projects budgets of $800,000-1,500,000 monthly, reconciling discrepancies.Tracked projects time and expenses.•Initiated prompt customer progress and final billing: WIP & Revenue accrual, Project close-out, Final accounting.Responsible for generation of over 250 monthly billing documents.Reviewed billing documents for accuracy and approved before submission.•Resolved billing issues with customers and vendors, controlled invoices aging and collection processes.Maintained and improved billings statistics.•Trained and assisted staff on using ERP system functional applications,quotation and project tracking tools and reports.•Prepared various system HowTo's and other training documents.•Supervised processing of Quotations,RFQs,Bids/Tenders,PO’s,WOs,COs and other project documentation as required for front and back office.

• Designed new training program that resulted in improvement of SAP certification process by 50% and reduction of errors by 10%.• Developed and proposed to customers remote software implementation approach that resulted in orders increase by 30% and travel expenses decrease by 50%.• Administrated approximately 15 projects simultaneously with the largest team being 90 employees.• Provided administrative support, assist project management. Liaised between the project manager and the project team.• Organized and maintained contracts database of over 100 contracts. Received and logged into SAP centralized contracts database for all types of contractual agreements including Confidentiality Agreements, Master Services Agreements, Statements of Work, Change Requests.• Administered and maintained project-related information and managed correspondent sales documents in SAP (SD and MM modules). Generated in SAP and supervised document flow between customers and internal project managers according to Order to Cash cycle. • Prepared request for credits and adjustments and resolved billing issues with customers and vendors.• Documented and communicated project standards, maintained project schedule.• Maintained and audited time sheets daily according to the project budget.• Prepared monthly and weekly project status reports and coordinated regular project meetings.• Attended team meetings to take action items and followed up on status of outstanding action items with item owners.• Established project budget and cost control procedures, cash flow forecast.• Monitored monthly invoices and expenses.• Reviewed major commitments into the costs for early signs of overruns.• Assisted in risk identification and management processes, conducted risk review sessions with project managers.

• Participated in SAP system implementation for over 47,000 employees in 12 countries and 9 regions of Russia.• Analyzed high volume of data in historical systems.• Prepared data for migration to SAP system using standard and customized SAP transactions.• Conducted data blocks transfer (SAP batch input, etc).• Performed quality assurance check on transferred datasets to ensure data quality meets business requirements.