- Data analysis and user experience management strategy (existing problems, desired state, primary focus, problem solving principles, necessary actions, performance metrics)- Persona methodology (definition of possible personas, scenarios of their interaction with the product and requirements to the interface according to each scenario, description of motives, life values and guidelines)- Customer experience design (information architecture of the website in XMind)- Customer journey mapping (line mapping, user scenarios of interaction with the product user story)- Verification of customer development hypotheses, references and elaboration of ideas for product development- Concepts of UI elements (UI Design) and mapping of all related screens- UI/page prototyping and mockup in Figma, Adobe XD (interactive prototypes)- User flow scenarios, evaluating interface quality (psychophysiological perception of the interfaces, usability/usability testing)- Creation of specifications/technical tasks for further transfer and development of the product

- Gathering, formalizing and coordinating requirements with customers- Business process modeling (As Is and To Be)- Describing and modeling business processes- Development of documentation (user guide)

Negotiating and concluding contracts for settlement and cash services with small and medium-sized businesses.