Marko Pavlov Email & Phone Number

Copenhagen, Dk

Copenhagen Metropolitan Area

As the Operations Manager for the Nordics and Baltics, I specialize in managing FIT and group reservations to create unforgettable travel experiences in the Scandinavian and Baltic regions. I oversee day-to-day operations for groups and FIT reservations, ensuring seamless coordination and exceptional customer service. I develop and implement strategic initiatives to optimize workflow, enhance productivity, and drive revenue growth. I cultivate strong relationships with clients, suppliers, and partners to negotiate favorable terms, and deliver high-quality services.
I specialize in Spanish and Latin American Markets.

Copenhagen, Capital Region, Denmark

Pre Opening Team :

I actively participated in pre-opening activities such as coordinating with vendors, conducting site inspections, and refining operational procedures to guarantee a smooth transition from the pre-opening phase to full operation.

As Front Office Manager, I was responsible for overseeing various daily duties, including but not limited to shift planning, guest satisfaction, employee satisfaction, coaching of employees, hiring and training new employees, and ensuring the smooth operation of front desk activities. Additionally, I optimized routines and created SOPs for the front office team, alongside implementing AI and digital solutions. Under my responsibility was the handling of guest reviews and complaints, as well as coordinating daily tasks with other departments.
Following up with performance measurement metrics to evaluate both team and individual performance, ensuring alignment with organizational goals and standards. This involved conducting regular performance evaluations, providing constructive feedback, and implementing strategies to enhance productivity and guest satisfaction. By closely monitoring performance indicators, I facilitated continuous improvement and fostered a culture of excellence within the front office team.

Copenhagen, Capital Region, Denmark

As a Duty Manager at Skt Petri Hotel, my responsibilities typically included:

Guest Services: Ensure exceptional guest experiences by overseeing check-ins, addressing guest inquiries or concerns, and maintaining high service standards.
Staff Supervision: Manage front desk operations, including scheduling (covering sickness), training, and supervising staff to ensure efficient and professional service delivery.
Problem Resolution: Handle guest complaints or issues promptly and effectively, finding solutions to ensure guest satisfaction and uphold the hotel's reputation.
Coordination: Collaborate with various departments such as housekeeping, maintenance, and catering to ensure smooth operations and guest satisfaction.
Administrative Tasks: Complete administrative duties such as report generation, inventory management, and maintaining records to support overall hotel operations.
Leadership: Lead by example, fostering a positive work environment, motivating staff, and promoting teamwork to achieve organizational goals.

Reykjavík, Capital Region, Iceland

• Required to work closely with the hotel manager.
• Attending revenue management meetings.
• Ensure guests receive prompt and high-quality service and facilitate communication between hotel service departments.
• Training new employees.
• Managing regular and group bookings, following up with payments.
• Dealing with customer complaints and looking for a solution to a problem to meet the guest's needs.
• Aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Fully responsible for arranging Site Inspections.
• Answering online reviews and feedback from guests for the hotel, on sources such as Booking.com, Expedia, Google, and Facebook...
• Guestjoy

Reykjavik, Iceland

*(Acting Guest Relations Manager during leave).

• Doing duties as a Guest Relations Manager for Hotel Borg and Apotek Hotel.

France, Spain, Iceland, Macedonia

Professional Football player.

Youth:
Stjarnan (Iceland)
Sm Caen (France)
SF Mallorca (Spain)
Real Betis (Spain)

Senior:
Breidablik (Iceland)
Pelister (Macedonia)
Vikingur (Iceland)
Selfoss (Iceland)

National Team :
Iceland, U-17 and U-19
Macedonia U-21