Pavnit Singh Email & Phone Number

Pavnit Singh is a Process Associate - Genpact | Insurance | Claims Adjudication at Genpact.

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  Process Associate

  Genpact

  Nov 2022 - Present - Gurugram, Haryana, India

  * Responsible for, providing attention to detail while processing group disability insurance support by reviewing, researching, and investigating.* As a Team, generate $3 million of value for clients as per service level agreement in the last financial year.* Performance review as per service line agreement and key performance data with clients regularly.* Determines customer eligibility by reviewing Insurance language and medical documentation, interprets information, and makes decisions on the facts presented.* Provide feedback and direction to the examiner on continuously improving their case management skills.* Measuring the Quality Control by attention to details for better benefit adjudication.* Working on Client Relations for better Customer benefit through calls and responding to emails.* Process transactions by approved processes and procedures, international regulations, and within pre-agreed service levels and with speed and accuracy.* Ability to comprehend a given set of instructions by combining analysis and judgment and apply the same for day-to-day transaction processing.* Broad understanding of Back Office Operations structure and staff roles.* Excellent analytical skills and an ability to solve issues.* Doing calls to get information about claims.* Knowledge of MS Office Applications (preferably, Excel, word & PowerPoint).