 Designing and implementation of Cisco VoIP projects. Provide L3 level technical support for Cisco Unified Communication Manager, Cisco Unity Connection, UCCX, Imagicle, CUAC, Cisco Presence servers and Cisco Unified Border elements (CUBE). Actively involved in planning and up gradation of voice infrastructure which includes Cisco Unified Platform products like CUCM, UCCX, CUPS, Cisco Unity Connection, CUAC and Imagicle. Configuration & troubleshooting on H.323 and SIP protocols. Managing a team of 3 engineers in different shifts. Creation of UCCX scripts based on the requirement. Timely and effective resolutions to the troubleshooting tickets opened by end users & also work on incidents that come during proactive monitoring and health check of the VoIP Network. Responsible for Project Management, Technical Implementation, User Training & Documentation. Mentor L1/L2 VoIP engineers & also conducts trainings on Cisco UC Products.

 Provided L3 level technical support for Cisco Unified Communication Manager, Cisco Unity Connection, Cisco Presence servers and Cisco Unified Border elements (CUBE). Collaborate with Customer, Vendors, Optimize/Change team to restore the service without breaching the SLA Configuration & troubleshooting on H.323 and SIP protocols. Timely and effective resolutions to the troubleshooting tickets opened by end users & also work on incidents that come during proactive monitoring and health check of the VoIP Network. provide RCA and RFO for any problem tickets. Responsible for Project Management, Technical Implementation, User Training & Documentation. Perform audits on service requests to ensure the quality delivery. Mentor L1/L2 VoIP engineers & also conducts trainings on Cisco UC products.

Designing and implementation of Cisco VOIP projects (sites).Provide L2, L3 level technical support for Cisco Unified Call Manager , Cisco Unity Connection, UCCX, Cisco Presence servers and Cisco Unified Border elements (CUBE).Actively involved in planning and up gradation of voice infrastructure which includes Cisco Unified Platform products like CUCM, UCCX, CUPS, and Cisco Unity Connection.Configuration & troubleshooting on H.323 and SIP protocols.Management and Administration of Cisco IP phones: and Cisco Voice gateways.Creation of UCCX scripts based on the requirement.Timely and effective resolutions to the troubleshooting tickets opened by end users & also work on incidents that come during proactive monitoring and health check of the Voice Network.Responsible for Project Management, Technical Implementation, User Training & Documentation.Mentor L1/L2 voice team & also conducts trainings on Cisco Voice products like CUCM, UCCX and CUC.

Installation of Cisco call manager, Cisco unity connections and Cisco unified presence server.Integration of Cisco unity and CUPS with the call manager. And providing support to the different clients.

Worked with HCL Technologies as senior analyst and below are my duties and responsibilites. Managing & maintaining Cisco Unified Call Manager 6.x & 7.x series, Cisco Unity. Understanding for Voice Gateways protocol H.323 and MGCP. Configuration and Installation of Cisco IP Phones. Creating Extension Mobility, Device profile & End user profiles.  Import the user profile in IPCCX server. Handling IP Telephony basic Issues/Service Calls raised by Customer. Working with Cisco TAC team to provide onsite support to investigate the issue. 24x7 support for all networked IP telephony devices, applications, and security events.  Coordination with service provider if any link failover.  Heath checks of VG, CCM, Unity, IPCC servers.