• Operations & performance delivery: Move all mail products to the time and quality standards meeting service obligations day in and day out, ensuring that the team meets and understands product specifications.• Asset Management: Responsible for Asset Management within the group, Fleet, infrastructure, equipment (PDAs, trolleys), facilities, and buildings and that they are maintained to enable the operation to run smoothly.• Resourcing: Accountable for effective resource management which aligns resources to demand/ traffic forecasting, with inputs and support from Forecasting and Production team, where supply and demand are managed daily and seasonally to optimize efficiency. • Trade union interface: Cultivates local union relationships, being inclusive and collaborative to have a positive relationship supporting a highly engaged team environment.• Team Management: Responsible for resourcing with the authority of the full employee lifecycle including final recruitment decisions, retaining, and training team members.• Community/ peer engagement: Responsible for coaching and driving individual and team performance management within and across a peer community based on clearly defined core standards, • Innovation and improvement: Lead through technology to make informed, action-oriented decisions.• Operations & safety: Responsible for compliance with business processes to ensure that activities are in line with relevant guidelines.• Budgeting/finance: Accountable for budget control and to achieve that having plans in place to continuously improve performance.• Change & continuous improvement: Responsible for continuous improvement of processes and ways of working with the team through effective WPC management and team involvement. • Change management: Responsible for projects and change and leading that through input to new products and services.• Customer: Responsible for building relationships with key customers. Management of quality.